Help Desk Analyst Jobs in Ashburn, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Operations Support Specialist- TS/SCI Eligibility- Arlington, VA
- Arlington, VA (23 miles from Ashburn, VA)
- 2 days ago
- Arlington, VA (23 miles from Ashburn, VA)
- 2 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Program...
Security Support Specialist - TS/SCI w/Poly
- Bethesda, MD (21 miles from Ashburn, VA)
- 19 days ago
- Bethesda, MD (21 miles from Ashburn, VA)
- 19 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...
Senior Enterprise IT Support Officer - Installer
- Herndon, VA (7 miles from Ashburn, VA)
- 19 days ago
- Herndon, VA (7 miles from Ashburn, VA)
- 19 days ago
Description Senior Enterprise IT Support Officer Installer Are you looking for an opportunity to make an impact? At Leidos, we deliver innovative solutions through the efforts of our diverse and...
F-35 Help Desk Specialist Secret clearance
- Arlington, VA (23 miles from Ashburn, VA)
- 30+ days ago
- Arlington, VA (23 miles from Ashburn, VA)
- 30+ days ago
May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems....
- Chantilly, VA (11 miles from Ashburn, VA)
- 30+ days ago
- Chantilly, VA (11 miles from Ashburn, VA)
- 30+ days ago
Provides phone and help-desk support for local and off-site users. Maintains current knowledge of relevant technology as assigned. Participates in special projects as required....
Associate Help Desk Support Specialist
- Rockville, MD (18 miles from Ashburn, VA)
- 5 hours ago
- Rockville, MD (18 miles from Ashburn, VA)
- 5 hours ago
As an entry-level Associate Help Desk Support, this role provides quality desktop support to end users including support for hardware, software, printing, and applications while developing and refining...
Sr Technical Support Representative
- Falls Church, VA (21 miles from Ashburn, VA)
- 5 hours ago
- Falls Church, VA (21 miles from Ashburn, VA)
- 5 hours ago
Its inspiring to work with a company where people truly BELIEVE in what theyre doing! When you become part of the Chapters Health Team, youll realize its more than a job. Its a mission. Were...
User Support Specialist (Intelligence Data Discovery and Tradecraft) - TS/SCI
- Bethesda, MD (21 miles from Ashburn, VA)
- 8 hours ago
- Bethesda, MD (21 miles from Ashburn, VA)
- 8 hours ago
User Support Specialist (Intelligence Data Discovery and Tradecraft) TS/SCI Xcelerate Solutions is seeking a User Support Specialist, who will be designing, developing, deploying, and operating a...
Tier 2 Help Desk Support Location: Ashburn VA, **This position REQUIRES onsite support in Ashburn, VA, 2 times a week** Why CMCI?...
Kronos Help Desk Support Technician
- Tysons Corner, VA (15 miles from Ashburn, VA)
- 8 hours ago
- Tysons Corner, VA (15 miles from Ashburn, VA)
- 8 hours ago
Previous Help Desk Support Tier 2 experience is essential. Ability to work First or Second shift as needed....
Remote WorkEpic Certified Willow Inpatient Support Specialist
- Arlington, VA (23 miles from Ashburn, VA)
- 14 hours ago
- Arlington, VA (23 miles from Ashburn, VA)
- 14 hours ago
Epic Certified Willow Inpatient Support Specialist Technology and Innovation | Technology Strategy Same job available in 46 locations Position Summary Are you an experienced, passionate pioneer in...
- Centreville, VA (12 miles from Ashburn, VA)
- 16 hours ago
- Centreville, VA (12 miles from Ashburn, VA)
- 16 hours ago
User maintenance activities on both Windows and Linux operating systems Perform general systems administration (patching, updates, user support) of: Windows & Linux clients and servers....
On-Site Technical Support Engineer
- Rockville, MD (18 miles from Ashburn, VA)
- 17 hours ago
- Rockville, MD (18 miles from Ashburn, VA)
- 17 hours ago
Options Technology Support On-Site Engineer Location: Rockville, Maryland Salary: Competitive Join our team of expert engineers in the Options Support Team! Working for Options Developing and...
Epic Certified Willow Inpatient Support Specialist
- McLean, VA (19 miles from Ashburn, VA)
- 17 hours ago
- McLean, VA (19 miles from Ashburn, VA)
- 17 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
Customer Support Engineer (CSE) 3
- Manassas, VA (19 miles from Ashburn, VA)
- 1 day ago
- Manassas, VA (19 miles from Ashburn, VA)
- 1 day ago
Understanding of computer theory, various operating systems and applicable operating system software knowledge, and networking in a Windows, Unix or Novell environment....
Demographic Data for Ashburn, VA
Moving to Ashburn, VA? Find some basic demographic data about Ashburn, VA below.
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Salary for Help Desk Analyst Jobs in Ashburn, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Ashburn, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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