Help Desk Manager Jobs in Ashburn, VA

A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.

Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.

1-15 of 21 Jobs

Manager, Technical Support - Dedrone by Axon

  • Sterling, VA (4 miles from Ashburn, VA)
  • 1 day ago
  • Sterling, VA (4 miles from Ashburn, VA)
  • 1 day ago

Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud...

Help Desk Manager

  • Falls Church, VA (21 miles from Ashburn, VA)
  • 2 days ago
  • Falls Church, VA (21 miles from Ashburn, VA)
  • 2 days ago

Description GxNext is looking for a Help Desk Manager that would be responsible for leading a team of technical support specialists, overseeing the day-to-day operations of a help desk, ensuring timely...

Senior Manager, Technical Support

  • Germantown, MD (12 miles from Ashburn, VA)
  • 6 days ago
  • Germantown, MD (12 miles from Ashburn, VA)
  • 6 days ago

Summary: VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and...

Application Support Specialist III

  • Reston, VA (9 miles from Ashburn, VA)
  • 6 days ago
  • Reston, VA (9 miles from Ashburn, VA)
  • 6 days ago

U.S. - Technology as a force for good By playing this video you consent to Google/YouTube processing your data and using cookies Learn more. Position Description: CGI has an immediate need for an...

GREF Global Helpdesk Manager, GREF Internal Services

  • Arlington, VA (23 miles from Ashburn, VA)
  • 9 days ago
  • Arlington, VA (23 miles from Ashburn, VA)
  • 9 days ago

Are you passionate about improving the Amazonian workplace experience? Do you thrive in a fast-paced environment in which you have the opportunity to influence change? We are searching for a...

Application Support Specialist IV

  • Reston, VA (9 miles from Ashburn, VA)
  • 9 days ago
  • Reston, VA (9 miles from Ashburn, VA)
  • 9 days ago

U.S. - What we do matters By playing this video you consent to Google/YouTube processing your data and using cookies - Learn more. Position Description: CGI has an immediate need for an...

Application Support Specialist V

  • Reston, VA (9 miles from Ashburn, VA)
  • 11 days ago
  • Reston, VA (9 miles from Ashburn, VA)
  • 11 days ago

U.S. - What we do matters By playing this video you consent to Google/YouTube processing your data and using cookies - Learn more. Position Description: CGI has an immediate need for an...

Application Support Specialist II

  • Reston, VA (9 miles from Ashburn, VA)
  • 12 days ago
  • Reston, VA (9 miles from Ashburn, VA)
  • 12 days ago

U.S. - Finding purpose at CGI By playing this video you consent to Google/YouTube processing your data and using cookies - Learn more. Position Description: CGI has an immediate need for an...

IT Deskside Support Technician

  • Falls Church, VA (21 miles from Ashburn, VA)
  • 13 days ago
  • Falls Church, VA (21 miles from Ashburn, VA)
  • 13 days ago

Description ResponsibilitiesRe-image workstations and getting them configured for end-users based on Enabled Intelligence documentationSetup employee computer workspaces to include setting up...

Tier II Helpdesk Lead Central Area Business (CAB) Manager for Tech Control

  • Arlington, VA (23 miles from Ashburn, VA)
  • 14 days ago
  • Arlington, VA (23 miles from Ashburn, VA)
  • 14 days ago

Competitive Range partners with the government to plan and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities...

Help Desk Lead TS/SCI with Polygraph

  • Reston, VA (9 miles from Ashburn, VA)
  • 14 days ago
  • Reston, VA (9 miles from Ashburn, VA)
  • 14 days ago

Job Descriptions: Distributed Solutions, Inc. (DSI) is seeking a Help Desk Lead. DSI is a growing small business dedicated to providing superior automation tools and consulting services which can...

Application Support Specialist III - 4563

  • Reston, VA (9 miles from Ashburn, VA)
  • 15 days ago
  • Reston, VA (9 miles from Ashburn, VA)
  • 15 days ago

By playing this video you consent to Google/YouTube processing your data and using cookies Learn more. Position Description: CGI has an immediate need for an Application Support Specialist III to...

Application Support Specialist I

  • Reston, VA (9 miles from Ashburn, VA)
  • 15 days ago
  • Reston, VA (9 miles from Ashburn, VA)
  • 15 days ago

U.S. - What we do matters By playing this video you consent to Google/YouTube processing your data and using cookies - Learn more. Position Description: CGI has an immediate need for a Application...

Deskside Support Specialist

  • Reston, VA (9 miles from Ashburn, VA)
  • 16 days ago
  • Reston, VA (9 miles from Ashburn, VA)
  • 16 days ago

Manage and maintain network infrastructure, including switches, routers, firewalls, and VPNs. Monitor network performance and troubleshoot connectivity issues....

Business Analyst Lead (Help Desk/Trainer)

  • Bethesda, MD (21 miles from Ashburn, VA)
  • 18 days ago
  • Bethesda, MD (21 miles from Ashburn, VA)
  • 18 days ago

Business Analyst Lead (Help Desk/Trainer) Cohere Technology Group View Employer's ProfileFOLLOW EMPLOYER Today Top Secret/SCI Unspecified Full Scope Polygraph IT - Support Bethesda, MD...

Demographic Data for Ashburn, VA

Moving to Ashburn, VA? Find some basic demographic data about Ashburn, VA below.

Local
National
128,187
3,018
Medium/Lg

Help Desk Manager Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
Udemy
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Help Desk Manager Jobs in Ashburn, VA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Ashburn, VA offer the following education background
Bachelor's Degree
41.6%
Associate's Degree
17.5%
Master's Degree
17.5%
Vocational Degree or Certification
13.4%
High School or GED
7.2%
Some College
1.7%
Doctorate Degree
1.0%
Some High School
0.2%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Managers in Ashburn, VA
6-8 years
40.0%
4-6 years
23.9%
10+ years
13.3%
2-4 years
11.2%
8-10 years
10.6%
1-2 years
1.1%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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