Help Desk Analyst Jobs in Virginia
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Operations Support Specialist- TS/SCI Eligibility- Arlington, VA
- Arlington, VA
- 2 days ago
- Arlington, VA
- 2 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Program...
Aegis Weapon System (AWS) Aegis Computer Network Technician (ACNT) Supervisor Trainer
- Dahlgren, VA
- 2 days ago
- Dahlgren, VA
- 2 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Training Job...
NCIS Help Desk Analyst Tier II Night Shift 10pm - 6am Secret clearance
- Quantico, VA
- 6 days ago
- Quantico, VA
- 6 days ago
Desk Support, Ticketing Systems Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: Transform technology into opportunity as a Help Desk Analyst...
Description Senior Enterprise IT Support Officer Installer Are you looking for an opportunity to make an impact? At Leidos, we deliver innovative solutions through the efforts of our diverse and...
May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems....
Provides phone and help-desk support for local and off-site users. Maintains current knowledge of relevant technology as assigned. Participates in special projects as required....
into opportunity as a Help Desk Analyst Tier II with GDIT....
into opportunity as a Help Desk Analyst Tier I with GDIT....
Job Title: Help Desk Support Analyst Location: Virginia State Police (Onsite 5 days per week) Interview Type: In-person interview required Work Eligibility: Candidate must physically reside within the...
Windows Operating systems. Clients: Windows XP, Windows 10. Servers: Windows 2008/2012/2016. Knowledge of Active Directory....
Tier 2 Help Desk Support Location: Ashburn VA, **This position REQUIRES onsite support in Ashburn, VA, 2 times a week** Why CMCI?...
Experience with customer service functions in PC support; demonstrated exceptional organizational skills; familiarity with Windows operating system; ability to ascertain the criticality of incoming...
DataStaff is in need of a Technical Support Analyst for one of our direct clients in the Richmond, VA area for a long-term contract opportunity. *This position is onsite Responsibilities: Assist...
Previous Help Desk Support Tier 2 experience is essential. Ability to work First or Second shift as needed....
Remote WorkBasic Qualifications 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience High school or equivalent Experience troubleshooting integrated and interdependent computer...
Demographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Virginia
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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