Help Desk Analyst Jobs
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
TECHNICAL SUPPORT SPECIALIST Baltimore, MD SINAI CORPORATE INFORMATION SERVICES Full-time - Hours vary - Hours Vary Information Systems 88022 $20.50-$36.57 Experience based Posted: Today Apply Now...
Operations Support Specialist- TS/SCI Eligibility- Arlington, VA
- Arlington, VA
- 1 day ago
- Arlington, VA
- 1 day ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Program...
Aegis Weapon System (AWS) Aegis Computer Network Technician (ACNT) Supervisor Trainer
- Dahlgren, VA
- 2 days ago
- Dahlgren, VA
- 2 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Training Job...
F-35 Junior Help Desk Specialist Secret clearance
- Wright Patterson AFB, OH
- 2 days ago
- Wright Patterson AFB, OH
- 2 days ago
A working knowledge of the M365 office suite, MS Teams, and the windows operating system....
F-35 Help Desk Specialist Secret clearance
- Wright Patterson AFB, OH
- 3 days ago
- Wright Patterson AFB, OH
- 3 days ago
A working knowledge of the M365 office suite, MS Teams, and the windows operating system....
- Advanced Technology Services
- Augusta, GA
- 3 days ago
- Advanced Technology Services
- Augusta, GA
- 3 days ago
Principal Duties/Responsibilities: Repairs entry-level equipment at component level. Works to improve technical skills through on-the-job technical training, technical projects and assignments....
Description The National Security Sector at Leidos has an opening for a Hardware Support Technician to support a clients requirements in a challenging and dynamic setting located at Vandenberg...
NESD Help Desk Agent II - $24/hr - Bossier City
- Bossier City, LA
- 5 days ago
- Bossier City, LA
- 5 days ago
Desk Support, IT Service Desk, Troubleshooting Certifications: None Experience: 2 + years of related experience US Citizenship Required: Yes Job Description: We are GDIT....
NCIS Help Desk Analyst Tier II Night Shift 10pm - 6am Secret clearance
- Quantico, VA
- 6 days ago
- Quantico, VA
- 6 days ago
Desk Support, Ticketing Systems Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: Transform technology into opportunity as a Help Desk Analyst...
- TicketManager
- Calabasas, CA
- 6 days ago
- TicketManager
- Calabasas, CA
- 6 days ago
Live events are fun. Concerts, sporting events, festivals….we make lifelong memories enjoying live events with friends and family. Companies spend over $600 billion each year taking clients and...
Category : Client Operations About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worlds best...
- George DeLallo Company
- Mount Pleasant, PA
- 7 days ago
- George DeLallo Company
- Mount Pleasant, PA
- 7 days ago
DeLallo is seeking candidates for an IT Help Desk Technician in our Mount Pleasant, PA office. This position is responsible for providing technical assistance on our computer systems and serves as...
Help Desk Technician - MID Shift - TS/SCI
- Annapolis Junction, MD
- 8 days ago
- Annapolis Junction, MD
- 8 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Help Desk...
Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration....
Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of...
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs Nationwide
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- WAN Design / Implementation
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- DHCP
- Windows 7
- DNS
- TCP/IP
- Firewall
- Google Cloud Platform
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- Amazon Web Services
- Microsoft Azure
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Root Cause Analysis
- Onboarding
- Problem Resolution
- Engineering
- Microsoft Office 365
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Prioritizing
- Mentoring
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Bachelor's Degree
- Sales
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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