Help Desk Analyst Jobs in Coppell, TX
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Lewisville, TX (4 miles from Coppell, TX)
- 9 hours ago
- Lewisville, TX (4 miles from Coppell, TX)
- 9 hours ago
Keeps up with the latest hardware, operating systems, and off-the-shelf software packages and technologies. May function as a technical project leader on business projects....
- Dallas, TX (15 miles from Coppell, TX)
- 9 hours ago
- Dallas, TX (15 miles from Coppell, TX)
- 9 hours ago
Desktop Support Position: Technology Support Specialist Work Location: Onsite Dallas, TX Duration: Long-term contract, 1+ year Details : The On-site Technology Support (OSTS) Technician provides...
Technical Support Engineer-Residential
- Plano, TX (15 miles from Coppell, TX)
- 13 hours ago
- Plano, TX (15 miles from Coppell, TX)
- 13 hours ago
The Application Engineer is the primary level of support with advanced knowledge and understanding of all Crestron platforms and the video conferencing solutions running on that platform. The...
Remote Work- Richardson, TX (14 miles from Coppell, TX)
- 13 hours ago
- Richardson, TX (14 miles from Coppell, TX)
- 13 hours ago
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
IT Support Coordinator II - San Antonio, TX
- Richardson, TX (14 miles from Coppell, TX)
- 1 day ago
- Richardson, TX (14 miles from Coppell, TX)
- 1 day ago
Overview The US O ncology Network is looking for an IT Support Coordinator II to join our team to support the IT Department at our 100 Northeast Loop 410 Suite 600 location in San Antonio, Texas....
- Dallas, TX (15 miles from Coppell, TX)
- 1 day ago
- Dallas, TX (15 miles from Coppell, TX)
- 1 day ago
Desk Analyst Responsibilities: As an HCHB Help Desk Analyst you will: Provide end user support, technical advice, guidance, and informal training to customers using hardware and software programs related...
Desktop Support Engineer @ PLANO, Texas Onsite /Face to face interview
- Plano, TX (15 miles from Coppell, TX)
- 1 day ago
- Plano, TX (15 miles from Coppell, TX)
- 1 day ago
Knowledge of various Operating systems (e.g. Windows, Linux, Apple). Knowledge of Audio and Video Conferencing technologies. Good communication Skills (both verbal and written)....
- Southlake, TX (9 miles from Coppell, TX)
- 1 day ago
- Southlake, TX (9 miles from Coppell, TX)
- 1 day ago
System: Windows Environment Databases: SQL Server Experience with Cloud Services (AWS), including monitoring, resilience, maintainability, and performance Scripting Languages - Python, Powershell Knowledge...
Network Hands and Feet Support Engineer
- Dallas, TX (15 miles from Coppell, TX)
- 1 day ago
- Dallas, TX (15 miles from Coppell, TX)
- 1 day ago
Job Description Infosys is seeking for a Network Hands and Feet Support Engineer. This role requires close partnership and collaboration with other Infra Engineers and Subject Matter Experts....
- Irving, TX (10 miles from Coppell, TX)
- 1 day ago
- Irving, TX (10 miles from Coppell, TX)
- 1 day ago
Job Title: Desktop Support Technician Department: SG&A Reports To: IT Manager Employment Status: Non-Exempt, Hourly Primary Location: Irving, TX (Onsite) Compensation: $28 HR- $35 HR Compensation:...
IT Help Desk (Onsite & DFW Only)
- Plano, TX (15 miles from Coppell, TX)
- 1 day ago
- Plano, TX (15 miles from Coppell, TX)
- 1 day ago
systems (Windows 11 / macOS) Demonstrated understanding of administering core enterprise systems and user access provisioning (Email, VoIP, AD, etc) Familiarity with concepts of virtualized environments...
- Irving, TX (10 miles from Coppell, TX)
- 1 day ago
- Irving, TX (10 miles from Coppell, TX)
- 1 day ago
The Technical Support Associate will handle desktop support and service restoration for both daily operations and projects. Operating within a complex, distributed computing environment, they will...
- Plano, TX (15 miles from Coppell, TX)
- 1 day ago
- Plano, TX (15 miles from Coppell, TX)
- 1 day ago
Travel as necessary Skills azure, Help desk, Customer service, Windows 10, Help desk support, Ninja, Fresh Service, Service desk Top Skills Details azure,Help desk,Customer service,Windows 10,Help desk...
Production / Technical Support
- Plano, TX (15 miles from Coppell, TX)
- 2 days ago
- Plano, TX (15 miles from Coppell, TX)
- 2 days ago
Production / Technical Support#25-13996 Plano, TX Charlotte, NC Jacksonville, FL 40% Remote Contract Starts 6/10/2025 Ends 6/04/2026 Job Description Genesis10 is currently seeking a...
Production / Technical Support
- Plano, TX (15 miles from Coppell, TX)
- 2 days ago
- Plano, TX (15 miles from Coppell, TX)
- 2 days ago
Production / Technical Support job summary: Responsible for providing administrative and operational support for PEGA and Appian infrastructure with VMs and OpenShift architecture. Ability to work...
Demographic Data for Coppell, TX
Moving to Coppell, TX? Find some basic demographic data about Coppell, TX below.
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Salary for Help Desk Analyst Jobs in Coppell, TX
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Coppell, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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