Help Desk Analyst Jobs in Texas
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Information Technology Support Specialist (Active TS/SCI /wPoly)
- San Antonio, TX
- 21 days ago
- San Antonio, TX
- 21 days ago
Desk Support, Information Technology (IT), Remote Support, Troubleshooting Hardware Certifications: None Experience: 3 + years of related experience US Citizenship Required: Yes Job Description: Transform...
Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration....
THIS IS A REMOTE POSITION: WORK FROM YOUR HOME Cybertron is a growth-oriented IT Services Provider in Wichita looking for a few exceptional people to add to our team. We are a hard-working team of...
Operating Systems: Windows 10/11, Windows Server, iOS Productivity & Collaboration: Microsoft 365 (Exchange, Teams, SharePoint), OneDrive Identity & Access Management: Microsoft Entra (Azure AD), MFA...
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices....
Works with the IT Support Technician Lead to provide technical assistance and support to the company and its employees. The successful candidate will maintain and provide efficient support for any...
Overview Why GM Financial Technology? GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization – we have a startup mindset, and preserve...
Inventory Support Specialist (San Angelo, TX onsite)
- San Angelo, TX
- 7 hours ago
- San Angelo, TX
- 7 hours ago
Overview The KellyConnect Inventory Support Specialist is responsible for creating and maintaining issue tracking systems through reports and charts. This role involves reviewing and auditing...
Mandatory Skills Description: 1+ years of experience supporting PC operating systems, including Windows 7 and Windows 10. 1+ years of experience supporting mobile devices such as Android or Apple Tablets...
Working knowledge of Windows Operating Systems, IIS, SSRS, and server virtualization technologies like VMware....
Remote WorkResponding to incoming support calls and email support requests, and providing timely remote repair of end user issues Basic knowledge of Windows-based operating systems and Office Products are required...
Assist with the installation, configuration, and maintenance of operating systems and applications....
In depth understanding of Windows desktop operating systems and utilities. Basic understanding of Windows server operating systems, administration and utilities....
Position Type: Technology/Help Desk Coordinator Date Posted: 3/10/2025 Location: Technology Closing Date: 04/18/2025 Additional Information: Show/Hide Job Title: Instructional Technology...
Options Technology Support On-Site Engineer Location: Dallas, Texas Salary: Competitive Join our team of expert engineers in the Options Support Team! Working for Options Developing and engaging...
Demographic Data for Texas
Moving to Texas? Find some basic demographic data about Texas below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Texas
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Texas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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