Help Desk Manager Jobs in Coppell, TX
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Systems Service Desk Supervisor (Full time) - Plano, Richardson
- Richardson, TX (14 miles from Coppell, TX)
- 2 days ago
- Richardson, TX (14 miles from Coppell, TX)
- 2 days ago
External Applicants: Please apply through Prosperity Bank's Career Center at. Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you...
Deskside Support Administrator
- Plano, TX (15 miles from Coppell, TX)
- 3 days ago
- Plano, TX (15 miles from Coppell, TX)
- 3 days ago
The candidate will support End users with Software/Hardware, Windows 10/11 Operating System, Microsoft office and Application installation & troubleshooting....
Application Support Manager - nCino
- Dallas, TX (15 miles from Coppell, TX)
- 4 days ago
- Dallas, TX (15 miles from Coppell, TX)
- 4 days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
Application Support Specialist
- Grapevine, TX (5 miles from Coppell, TX)
- 17 days ago
- Grapevine, TX (5 miles from Coppell, TX)
- 17 days ago
systems (Windows 11, macOS, Android, iOS) and their configuration Basic working knowledge in endpoint management platforms such as Google Device Management, Microsoft Intune, JAMF or Meraki MDM....
- Fort Worth, TX (17 miles from Coppell, TX)
- 17 days ago
- Fort Worth, TX (17 miles from Coppell, TX)
- 17 days ago
Job Summary The Service Desk Supervisor will manage the daily operations of the User Support Coordinators. The supervisor will oversee all incoming requests and assist with determining leveling...
- Plano, TX (15 miles from Coppell, TX)
- 22 days ago
- Plano, TX (15 miles from Coppell, TX)
- 22 days ago
Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital...
Remote WorkIT Application Support Specialist
- Dallas, TX (15 miles from Coppell, TX)
- 26 days ago
- Dallas, TX (15 miles from Coppell, TX)
- 26 days ago
Solid understanding of computer hardware, operating systems (Windows, Mac OS, or Linux), and network fundamentals....
Property Management - Application Support Specialist - (Remote)
- Arlington, TX (24 miles from Coppell, TX)
- 30+ days ago
- Arlington, TX (24 miles from Coppell, TX)
- 30+ days ago
desk support experience preferred Prior experience using the Procore Platform preferred Ticket management and assignment experience using service management software, Cherwell preferred Ability to...
Technical Application Support Manager
- Richardson, TX (14 miles from Coppell, TX)
- 30+ days ago
- Richardson, TX (14 miles from Coppell, TX)
- 30+ days ago
Being responsible for the delivery of IT services, including help desk support, application maintenance, and infrastructure management....
Manager - Service Desk, Command Center Operations
- Dallas, TX (15 miles from Coppell, TX)
- 60+ days ago
- Dallas, TX (15 miles from Coppell, TX)
- 60+ days ago
Strong knowledge of IT service management frameworks (e.g., ITIL). Experience with service desk ticketing systems and performance metrics....
- Dallas, TX (15 miles from Coppell, TX)
- 90+ days ago
- Dallas, TX (15 miles from Coppell, TX)
- 90+ days ago
About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud...
Demographic Data for Coppell, TX
Moving to Coppell, TX? Find some basic demographic data about Coppell, TX below.
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Salary for Help Desk Manager Jobs in Coppell, TX
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Coppell, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Design Patterns
- Client Support
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Network Infrastructure
- Operating Systems
- Technical Troubleshooting
- Ansible
- IT Operations
- IT Service Management
- VMware
- Remote Support
- Application Support
- PostgreSQL
- IT Leadership
- Virtualization
- Backup
- Windows 10
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Information Technology Management
- Help Desk Support
- Microsoft Azure
- ServiceNow
- ITIL
- IT Support
- JIRA
- Installation
- Resolution
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Information Technology
- Customer Satisfaction
- Technical Support
- Networking
- Operations Management
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Interpersonal Skills
- Coaching
- Policy Development
- Sales
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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