Help Desk Analyst Jobs in Addison, TX
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Lewisville, TX (9 miles from Addison, TX)
- 1 day ago
- Lewisville, TX (9 miles from Addison, TX)
- 1 day ago
Keeps up with the latest hardware, operating systems, and off-the-shelf software packages and technologies. May function as a technical project leader on business projects....
- Dallas, TX (12 miles from Addison, TX)
- 1 day ago
- Dallas, TX (12 miles from Addison, TX)
- 1 day ago
Desktop Support Position: Technology Support Specialist Work Location: Onsite Dallas, TX Duration: Long-term contract, 1+ year Details : The On-site Technology Support (OSTS) Technician provides...
Technical Support Engineer-Residential
- Plano, TX (9 miles from Addison, TX)
- 1 day ago
- Plano, TX (9 miles from Addison, TX)
- 1 day ago
The Application Engineer is the primary level of support with advanced knowledge and understanding of all Crestron platforms and the video conferencing solutions running on that platform. The...
Remote Work- Richardson, TX (5 miles from Addison, TX)
- 1 day ago
- Richardson, TX (5 miles from Addison, TX)
- 1 day ago
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
IT Support Coordinator II - San Antonio, TX
- Richardson, TX (5 miles from Addison, TX)
- 1 day ago
- Richardson, TX (5 miles from Addison, TX)
- 1 day ago
Overview The US O ncology Network is looking for an IT Support Coordinator II to join our team to support the IT Department at our 100 Northeast Loop 410 Suite 600 location in San Antonio, Texas....
- Dallas, TX (12 miles from Addison, TX)
- 1 day ago
- Dallas, TX (12 miles from Addison, TX)
- 1 day ago
Desk Analyst Responsibilities: As an HCHB Help Desk Analyst you will: Provide end user support, technical advice, guidance, and informal training to customers using hardware and software programs related...
Desktop Support Engineer @ PLANO, Texas Onsite /Face to face interview
- Plano, TX (9 miles from Addison, TX)
- 1 day ago
- Plano, TX (9 miles from Addison, TX)
- 1 day ago
Knowledge of various Operating systems (e.g. Windows, Linux, Apple). Knowledge of Audio and Video Conferencing technologies. Good communication Skills (both verbal and written)....
- Southlake, TX (18 miles from Addison, TX)
- 2 days ago
- Southlake, TX (18 miles from Addison, TX)
- 2 days ago
System: Windows Environment Databases: SQL Server Experience with Cloud Services (AWS), including monitoring, resilience, maintainability, and performance Scripting Languages - Python, Powershell Knowledge...
- Irving, TX (11 miles from Addison, TX)
- 2 days ago
- Irving, TX (11 miles from Addison, TX)
- 2 days ago
Job Title: Desktop Support Technician Department: SG&A Reports To: IT Manager Employment Status: Non-Exempt, Hourly Primary Location: Irving, TX (Onsite) Compensation: $28 HR- $35 HR Compensation:...
IT Help Desk (Onsite & DFW Only)
- Plano, TX (9 miles from Addison, TX)
- 2 days ago
- Plano, TX (9 miles from Addison, TX)
- 2 days ago
systems (Windows 11 / macOS) Demonstrated understanding of administering core enterprise systems and user access provisioning (Email, VoIP, AD, etc) Familiarity with concepts of virtualized environments...
- Irving, TX (11 miles from Addison, TX)
- 2 days ago
- Irving, TX (11 miles from Addison, TX)
- 2 days ago
The Technical Support Associate will handle desktop support and service restoration for both daily operations and projects. Operating within a complex, distributed computing environment, they will...
- Plano, TX (9 miles from Addison, TX)
- 2 days ago
- Plano, TX (9 miles from Addison, TX)
- 2 days ago
Travel as necessary Skills azure, Help desk, Customer service, Windows 10, Help desk support, Ninja, Fresh Service, Service desk Top Skills Details azure,Help desk,Customer service,Windows 10,Help desk...
Production / Technical Support
- Plano, TX (9 miles from Addison, TX)
- 2 days ago
- Plano, TX (9 miles from Addison, TX)
- 2 days ago
Production / Technical Support#25-13996 Plano, TX Charlotte, NC Jacksonville, FL 40% Remote Contract Starts 6/10/2025 Ends 6/04/2026 Job Description Genesis10 is currently seeking a...
Production / Technical Support
- Plano, TX (9 miles from Addison, TX)
- 2 days ago
- Plano, TX (9 miles from Addison, TX)
- 2 days ago
Production / Technical Support job summary: Responsible for providing administrative and operational support for PEGA and Appian infrastructure with VMs and OpenShift architecture. Ability to work...
- Plano, TX (9 miles from Addison, TX)
- 2 days ago
- Plano, TX (9 miles from Addison, TX)
- 2 days ago
systems, PCs, printers, and other hardware, with entry-level knowledge of networking as well....
Demographic Data for Addison, TX
Moving to Addison, TX? Find some basic demographic data about Addison, TX below.
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Salary for Help Desk Analyst Jobs in Addison, TX
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Addison, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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