Help Desk Manager Jobs in Addison, TX
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Deskside Support Technician Level 2 (Onsite)
- Plano, TX (9 miles from Addison, TX)
- 1 day ago
- Plano, TX (9 miles from Addison, TX)
- 1 day ago
Systems, Microsoft Office 365, Dell laptops, ITAM (SCCM/Landesk), computer imaging, Antivirus, Active Directory, Wired/Wireless Networking, Shoretel VOIP, Microsoft SharePoint, Smartphones & Tablets...
Technical Application Support Manager
- Dallas, TX (12 miles from Addison, TX)
- 6 days ago
- Dallas, TX (12 miles from Addison, TX)
- 6 days ago
Being responsible for the delivery of IT services, including help desk support, application maintenance, and infrastructure management....
Application Support Specialist II
- Plano, TX (9 miles from Addison, TX)
- 11 days ago
- Plano, TX (9 miles from Addison, TX)
- 11 days ago
U.S. - Finding purpose at CGI By playing this video you consent to Google/YouTube processing your data and using cookies - Learn more. Position Description: CGI has an immediate need for an...
Application Support Specialist III - 4563
- Plano, TX (9 miles from Addison, TX)
- 13 days ago
- Plano, TX (9 miles from Addison, TX)
- 13 days ago
Application Support Specialist III - 4563 Category: Service Desk / End User Services Main location: United States, Virginia, Reston Alternate Location(s): United States, South Carolina, Columbia...
Application Support Specialist V
- Plano, TX (9 miles from Addison, TX)
- 14 days ago
- Plano, TX (9 miles from Addison, TX)
- 14 days ago
By playing this video you consent to Google/YouTube processing your data and using cookies Learn more. Position Description: CGI has an immediate need for an Application Support Specialist V to...
Application Support Specialist IV
- Plano, TX (9 miles from Addison, TX)
- 14 days ago
- Plano, TX (9 miles from Addison, TX)
- 14 days ago
By playing this video you consent to Google/YouTube processing your data and using cookies Learn more. Position Description: CGI has an immediate need for an Application Support Specialist IV to...
Application Support Specialist I
- Plano, TX (9 miles from Addison, TX)
- 16 days ago
- Plano, TX (9 miles from Addison, TX)
- 16 days ago
By playing this video you consent to Google/YouTube processing your data and using cookies Learn more. Position Description: CGI has an immediate need for a Application Support Specialist I to...
Google Admin: Application Support Specialist
- Grapevine, TX (13 miles from Addison, TX)
- 24 days ago
- Grapevine, TX (13 miles from Addison, TX)
- 24 days ago
Systems, Win10 and above, and Apple Operating Systems OS X and above....
Support Center (Service Desk) Manager
- Dallas, TX (12 miles from Addison, TX)
- 25 days ago
- Dallas, TX (12 miles from Addison, TX)
- 25 days ago
Support Center (Service Desk) Manager Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk)...
- Dallas, TX (12 miles from Addison, TX)
- 25 days ago
- Dallas, TX (12 miles from Addison, TX)
- 25 days ago
Job Title: Application Support Manager Location: Block 23 What you'll do: The role will be responsible for developing and directing a team of application support engineers for Western Alliance...
Manager - Service Desk, Command Center Operations
- Dallas, TX (12 miles from Addison, TX)
- 29 days ago
- Dallas, TX (12 miles from Addison, TX)
- 29 days ago
Strong knowledge of IT service management frameworks (e.g., ITIL). Experience with service desk ticketing systems and performance metrics....
- Dallas, TX (12 miles from Addison, TX)
- 90+ days ago
- Dallas, TX (12 miles from Addison, TX)
- 90+ days ago
About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud...
Sr. Support Center (Service Desk) Manager
- Dallas, TX (12 miles from Addison, TX)
- 90+ days ago
- Dallas, TX (12 miles from Addison, TX)
- 90+ days ago
Sr. Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team...
Demographic Data for Addison, TX
Moving to Addison, TX? Find some basic demographic data about Addison, TX below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Addison, TX
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Addison, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Help Desk Management
- AutoSys
- Client Support
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Problem Management
- Operating Systems
- Knowledge Management
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Unix/Linux
- Application Support
- Windows OS
- Systems Administration
- Incident Management
- Service Delivery
- Help Desk Support
- Engineering Management
- ITIL
- UNIX
- ServiceNow
- IT Support
- Optimization
- Microsoft Active Directory
- Key Performance Indicator
- Information Technology
- Resolution
- Installation
- Engineering
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Staffing
- Implementation
- Troubleshooting
- Prioritizing
- Investigation
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Microsoft Office
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
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Here are some other career titles that require similar skills
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