Help Desk Analyst Jobs in Southfield, MI

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 75 Jobs
WDIV

Computer Support Specialist

  • WDIV
  • Detroit, MI (15 miles from Southfield, MI)
  • 12 days ago
  • WDIV
  • Detroit, MI (15 miles from Southfield, MI)
  • 12 days ago

Strong knowledge of operating systems (Windows, macOS, Linux). Proficiency in troubleshooting hardware and software issues. Familiarity with network protocols and configurations....

Desktop Support Specialist

  • Northville, MI (14 miles from Southfield, MI)
  • 2 hours ago
  • Northville, MI (14 miles from Southfield, MI)
  • 2 hours ago

Vaco is seeking a Desktop Support Specialist II that will be responsible for troubleshooting hardware, software, and networking issues for our client. Responsibilities: Serve as the initial...

Field Support Engineer

  • Detroit, MI (15 miles from Southfield, MI)
  • 23 hours ago
  • Detroit, MI (15 miles from Southfield, MI)
  • 23 hours ago

Ideal candidates for this position will be located in the greater Detroit, Michigan area. Plans and coordinates activities concerned with installing/maintaining instrumentation, investigating and...

Epic Certified Willow Inpatient Support Specialist

  • Detroit, MI (15 miles from Southfield, MI)
  • 1 day ago
  • Detroit, MI (15 miles from Southfield, MI)
  • 1 day ago

Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...

Help Desk (Onsite)

  • Detroit, MI (15 miles from Southfield, MI)
  • 1 day ago
  • Detroit, MI (15 miles from Southfield, MI)
  • 1 day ago

Basic knowledge of Windows and macOS operating systems. Experience with remote desktop tools, call management and helpdesk software....

Information Technology - Client Services - Help Desk 1

  • Detroit, MI (15 miles from Southfield, MI)
  • 1 day ago
  • Detroit, MI (15 miles from Southfield, MI)
  • 1 day ago

Technical Skills: Basic knowledge of Windows and macOS operating systems, Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite, Understanding of network...

Software Support Specialist

  • Lake Orion, MI (15 miles from Southfield, MI)
  • 1 day ago
  • Lake Orion, MI (15 miles from Southfield, MI)
  • 1 day ago

Start Date: ASAP Position Summary: To provide management of the PowerSchool system, including instruction and advice to PowerSchool end-users and coordination among all PowerSchool users....

Help Desk

  • Detroit, MI (15 miles from Southfield, MI)
  • 2 days ago
  • Detroit, MI (15 miles from Southfield, MI)
  • 2 days ago

systems Familiarity with common software applications preferably all aspects of the Microsoft Office Suite Understanding of network fundamentals including Wi-Fi connectivity and basic troubleshooting...

Desktop Technician/Network Apprentice

  • Detroit, MI (15 miles from Southfield, MI)
  • 2 days ago
  • Detroit, MI (15 miles from Southfield, MI)
  • 2 days ago

Position Type: Technology Date Posted: 3/11/2025 Location: Wayne RESA Education Center Date Available: ASAP Closing Date: 03/31/25, or Until Filled District:   Wayne County RESA   ...

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...

Help Desk Technician (On-site)

  • Madison Heights, MI (9 miles from Southfield, MI)
  • 2 days ago
  • Madison Heights, MI (9 miles from Southfield, MI)
  • 2 days ago

Provide prompt, courteous assistance by answering incoming calls on the help desk support line, ensuring each caller receives friendly and effective service....

Senior Technical Support Specialist

  • Waterford Township, MI (14 miles from Southfield, MI)
  • 2 days ago
  • Waterford Township, MI (14 miles from Southfield, MI)
  • 2 days ago

Oakland Schools Senior Technical Support Specialist in Waterford , Michigan IN THIS ROLE: Ready to take the next steps in your tech career? This exciting opportunity will guide a team of Technical...

IT Support Engineer I (ONS)

  • Detroit, MI (15 miles from Southfield, MI)
  • 2 days ago
  • Detroit, MI (15 miles from Southfield, MI)
  • 2 days ago

Basic Qualifications High school or equivalent diploma 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience 2+ years of supporting and maintaining a corporate network...

Entry Level Support Specialist

  • Pontiac, MI (11 miles from Southfield, MI)
  • 5 days ago
  • Pontiac, MI (11 miles from Southfield, MI)
  • 5 days ago

United Wholesale Mortgage (UWM) is America's #1 mortgage lender and we're looking to fill an immediate need for Mortgage Operations Specialists. MUST KNOW This is an 8-hour shift, Monday - Friday...

IT Support Technician Consultant

  • Taylor, MI (18 miles from Southfield, MI)
  • 5 days ago
  • Taylor, MI (18 miles from Southfield, MI)
  • 5 days ago

The IT Support Technician offers expert technical support and guidance to staff facing electronic or software issues. With a deep understanding of computer systems, networks, and applications, the...

Demographic Data for Southfield, MI

Moving to Southfield, MI? Find some basic demographic data about Southfield, MI below.


Local
National
80,716
3,821
Medium/Lg

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Title Synonyms

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Salary for Help Desk Analyst Jobs in Southfield, MI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.



Highest Education Level

Help Desk Analysts in Southfield, MI offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Southfield, MI
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%



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