Help Desk Analyst Jobs in Southfield, MI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Strong knowledge of operating systems (Windows, macOS, Linux). Proficiency in troubleshooting hardware and software issues. Familiarity with network protocols and configurations....
- Northville, MI (14 miles from Southfield, MI)
- 5 hours ago
- Northville, MI (14 miles from Southfield, MI)
- 5 hours ago
Vaco is seeking a Desktop Support Specialist II that will be responsible for troubleshooting hardware, software, and networking issues for our client. Responsibilities: Serve as the initial...
- Detroit, MI (15 miles from Southfield, MI)
- 1 day ago
- Detroit, MI (15 miles from Southfield, MI)
- 1 day ago
Ideal candidates for this position will be located in the greater Detroit, Michigan area. Plans and coordinates activities concerned with installing/maintaining instrumentation, investigating and...
Epic Certified Willow Inpatient Support Specialist
- Detroit, MI (15 miles from Southfield, MI)
- 1 day ago
- Detroit, MI (15 miles from Southfield, MI)
- 1 day ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Detroit, MI (15 miles from Southfield, MI)
- 1 day ago
- Detroit, MI (15 miles from Southfield, MI)
- 1 day ago
Basic knowledge of Windows and macOS operating systems. Experience with remote desktop tools, call management and helpdesk software....
Information Technology - Client Services - Help Desk 1
- Detroit, MI (15 miles from Southfield, MI)
- 1 day ago
- Detroit, MI (15 miles from Southfield, MI)
- 1 day ago
Technical Skills: Basic knowledge of Windows and macOS operating systems, Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite, Understanding of network...
- Lake Orion, MI (15 miles from Southfield, MI)
- 2 days ago
- Lake Orion, MI (15 miles from Southfield, MI)
- 2 days ago
Start Date: ASAP Position Summary: To provide management of the PowerSchool system, including instruction and advice to PowerSchool end-users and coordination among all PowerSchool users....
- Detroit, MI (15 miles from Southfield, MI)
- 2 days ago
- Detroit, MI (15 miles from Southfield, MI)
- 2 days ago
systems Familiarity with common software applications preferably all aspects of the Microsoft Office Suite Understanding of network fundamentals including Wi-Fi connectivity and basic troubleshooting...
Desktop Technician/Network Apprentice
- Detroit, MI (15 miles from Southfield, MI)
- 2 days ago
- Detroit, MI (15 miles from Southfield, MI)
- 2 days ago
Position Type: Technology Date Posted: 3/11/2025 Location: Wayne RESA Education Center Date Available: ASAP Closing Date: 03/31/25, or Until Filled District: Wayne County RESA ...
- Detroit, MI (15 miles from Southfield, MI)
- 2 days ago
- Detroit, MI (15 miles from Southfield, MI)
- 2 days ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
Help Desk Technician (On-site)
- Madison Heights, MI (9 miles from Southfield, MI)
- 2 days ago
- Madison Heights, MI (9 miles from Southfield, MI)
- 2 days ago
Provide prompt, courteous assistance by answering incoming calls on the help desk support line, ensuring each caller receives friendly and effective service....
Senior Technical Support Specialist
- Waterford Township, MI (14 miles from Southfield, MI)
- 2 days ago
- Waterford Township, MI (14 miles from Southfield, MI)
- 2 days ago
Oakland Schools Senior Technical Support Specialist in Waterford , Michigan IN THIS ROLE: Ready to take the next steps in your tech career? This exciting opportunity will guide a team of Technical...
- Detroit, MI (15 miles from Southfield, MI)
- 2 days ago
- Detroit, MI (15 miles from Southfield, MI)
- 2 days ago
Basic Qualifications High school or equivalent diploma 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience 2+ years of supporting and maintaining a corporate network...
Entry Level Support Specialist
- Pontiac, MI (11 miles from Southfield, MI)
- 5 days ago
- Pontiac, MI (11 miles from Southfield, MI)
- 5 days ago
United Wholesale Mortgage (UWM) is America's #1 mortgage lender and we're looking to fill an immediate need for Mortgage Operations Specialists. MUST KNOW This is an 8-hour shift, Monday - Friday...
IT Support Technician Consultant
- Taylor, MI (18 miles from Southfield, MI)
- 6 days ago
- Taylor, MI (18 miles from Southfield, MI)
- 6 days ago
The IT Support Technician offers expert technical support and guidance to staff facing electronic or software issues. With a deep understanding of computer systems, networks, and applications, the...
Demographic Data for Southfield, MI
Moving to Southfield, MI? Find some basic demographic data about Southfield, MI below.
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Salary for Help Desk Analyst Jobs in Southfield, MI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Southfield, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- DNS
- TCP/IP
- Windows 7
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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