Help Desk Analyst Jobs in Michigan
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
To be a team member at ADB Companies, or as we call it, part of the A-Team, you must be ALL IN to support the companys mission, vision, and values. OUR MISSION: We are a customer-centric partner...
Strong knowledge of operating systems (Windows, macOS, Linux). Proficiency in troubleshooting hardware and software issues. Familiarity with network protocols and configurations....
of desktop components and operating systems....
Epic Certified Willow Inpatient Support Specialist
- Midland, MI
- 12 hours ago
- Midland, MI
- 12 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
Basic knowledge of Windows and macOS operating systems. Experience with remote desktop tools, call management and helpdesk software....
Information Technology - Client Services - Help Desk 1
- Detroit, MI
- 17 hours ago
- Detroit, MI
- 17 hours ago
Technical Skills: Basic knowledge of Windows and macOS operating systems, Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite, Understanding of network...
Start Date: ASAP Position Summary: To provide management of the PowerSchool system, including instruction and advice to PowerSchool end-users and coordination among all PowerSchool users....
systems Familiarity with common software applications preferably all aspects of the Microsoft Office Suite Understanding of network fundamentals including Wi-Fi connectivity and basic troubleshooting...
Position Type: Technology Date Posted: 3/11/2025 Location: Wayne RESA Education Center Date Available: ASAP Closing Date: 03/31/25, or Until Filled District: Wayne County RESA ...
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest...
Remote Work- Detroit, MI
- 1 day ago
- Detroit, MI
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
Provide prompt, courteous assistance by answering incoming calls on the help desk support line, ensuring each caller receives friendly and effective service....
Senior Technical Support Specialist
- Waterford Township, MI
- 1 day ago
- Waterford Township, MI
- 1 day ago
Oakland Schools Senior Technical Support Specialist in Waterford , Michigan IN THIS ROLE: Ready to take the next steps in your tech career? This exciting opportunity will guide a team of Technical...
Basic Qualifications High school or equivalent diploma 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience 2+ years of supporting and maintaining a corporate network...
HELP DESK TECHNICIAN (Information Technology) - Control No.: 2503-1605-1967-0004
- MI
- 1 day ago
- MI
- 1 day ago
Desktop and server operating systems (Windows, Mac OS) Standard enterprise applications (Microsoft Office, Internet browsers, Citrix, VPN, etc.)...
Demographic Data for Michigan
Moving to Michigan? Find some basic demographic data about Michigan below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Michigan
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Michigan offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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