Help Desk Analyst Jobs in Detroit, MI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Southfield, MI (15 miles from Detroit, MI)
- 12 hours ago
- Southfield, MI (15 miles from Detroit, MI)
- 12 hours ago
Technical Help Desk 5 Location: Newark, CA or Southfield, MI (Onsite) Schedule: Mon-Fri, 8:30 AM-5:30 PM PST (Potential OT) Overview: We are hiring 3 Technical Help Desk professionals to provide...
Technical Support Agent - Night Belleville, MI (On-Site)
- Belleville, MI (24 miles from Detroit, MI)
- 1 day ago
- Belleville, MI (24 miles from Detroit, MI)
- 1 day ago
US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services all powered by its expansive,...
Senior Specialist, Help Desk Support
- Southfield, MI (15 miles from Detroit, MI)
- 2 days ago
- Southfield, MI (15 miles from Detroit, MI)
- 2 days ago
Skills: Basic technical knowledge of the following preferred: Operating systems (OS), mobile devices, networking, business applications, security products, financial services applications Uses clear...
- West Bloomfield, MI (21 miles from Detroit, MI)
- 3 days ago
- West Bloomfield, MI (21 miles from Detroit, MI)
- 3 days ago
Desktop Support Engineer L1 West Bloomfield MI - USA 3 days ago Duties and Responsibilities: Project Leadership: Participate and execute small- to medium-sized engineering projects, including...
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Engineering Support Specialist - Senior
- Auburn Hills, MI (23 miles from Detroit, MI)
- 5 days ago
- Auburn Hills, MI (23 miles from Detroit, MI)
- 5 days ago
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquartered in Bloomfield Hills, MI...
SUMMARY: The Part B Supervisor is responsible for the management of staff responsible for answering provider and member calls. This position is responsible for ensuring BCBSM Medicare Advantage...
- Troy, MI (18 miles from Detroit, MI)
- 6 days ago
- Troy, MI (18 miles from Detroit, MI)
- 6 days ago
systems, PCs, printers, and other hardware, with entry-level knowledge of networking as well....
- Auburn Hills, MI (23 miles from Detroit, MI)
- 8 days ago
- Auburn Hills, MI (23 miles from Detroit, MI)
- 8 days ago
Knowledge of personal computers and related hardware and software Knowledge of Microsoft operating systems and application software Knowledge of LAN and WAN architecture and operations Knowledge of...
IT Help Desk Analyst 1 (day shift) - HYBRID (2 days per week onsite)
- Livonia, MI (15 miles from Detroit, MI)
- 9 days ago
- Livonia, MI (15 miles from Detroit, MI)
- 9 days ago
Employment Type: Full time Shift: Description: At least 2 days per week on-site required, in either Livonia, Michigan, or New Town Square, Pennsylvania. **NOTE: The majority of this work will be...
- Plymouth, MI (24 miles from Detroit, MI)
- 11 days ago
- Plymouth, MI (24 miles from Detroit, MI)
- 11 days ago
Technical Support Specialist Job ID 129771 Job Type Contract Industry Manufacturing Location Plymouth, Michigan, United States Talascend is currently seeking a Technical Support Specialist for a...
- Plymouth, MI (24 miles from Detroit, MI)
- 11 days ago
- Plymouth, MI (24 miles from Detroit, MI)
- 11 days ago
Technical Support Analyst II Plymouth, Michigan (On-Site) Contract Job Description Technical Support Analyst II Pay Rate: $46.43/hour on W2 Location: Plymouth, MI 48170 (Onsite - Local Only)...
- Southfield, MI (15 miles from Detroit, MI)
- 13 days ago
- Southfield, MI (15 miles from Detroit, MI)
- 13 days ago
What we are looking for: As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities. Our Help Desk Technicians are highly valued by all...
- Plymouth, MI (24 miles from Detroit, MI)
- 13 days ago
- Plymouth, MI (24 miles from Detroit, MI)
- 13 days ago
At SACRUM Technologies, what we do here changes your WORLD! Come let us make it happen! You won't go wrong- We only believe in building great teams TOGETHER to deliver great results. Project needs...
- Livonia, MI (15 miles from Detroit, MI)
- 13 days ago
- Livonia, MI (15 miles from Detroit, MI)
- 13 days ago
detection systems (IDS), and vulnerability scanners....
Demographic Data for Detroit, MI
Moving to Detroit, MI? Find some basic demographic data about Detroit, MI below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Detroit, MI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Detroit, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Remote Support
- Application Support
- BMC Remedy
- DNS
- IT Service Management
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Engineering
- Customer Satisfaction
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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