Help Desk Analyst Jobs in Suitland, MD

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 296 Jobs

IT/Helpdesk Support Specialist

  • Lorton, VA (19 miles from Suitland, MD)
  • 4 days ago
  • Lorton, VA (19 miles from Suitland, MD)
  • 4 days ago

As an IT Help Desk Support Specialist II, the candidate will provide technical assistance and training to system users....

Office 365 Support Specialist (Applications Support Specialist)

  • Washington, DC (7 miles from Suitland, MD)
  • 1 hour ago
  • Washington, DC (7 miles from Suitland, MD)
  • 1 hour ago

Summary The Office 365 Support Specialist (Applications Support Specialist) position is in the Information Technology Office (ITO) and reports to the IT Support Manager. ITO provides...

Help Desk Technician - remote

  • Alexandria, VA (8 miles from Suitland, MD)
  • 20 hours ago
  • Alexandria, VA (8 miles from Suitland, MD)
  • 20 hours ago

Proficient with troubleshooting all Windows Operating systems. Ability to troubleshoot and resolve email issues, specifically MS Outlook....

Remote Work

Senior Endpoint and Virtual Desktop Engineer

  • Annapolis, MD (22 miles from Suitland, MD)
  • 21 hours ago
  • Annapolis, MD (22 miles from Suitland, MD)
  • 21 hours ago

The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...

Desktop Support Analyst

  • Washington, DC (7 miles from Suitland, MD)
  • 21 hours ago
  • Washington, DC (7 miles from Suitland, MD)
  • 21 hours ago

Windows 10 Deskside Support o Day shift Everyone usually works one weekend day every 4 to 6 weeks (One Saturday or Sunday 8 to 5 PM) Job Duties: o Incidents - Software break/fix o IMACs -...

IT Help Desk NEW

  • Fort Meade, MD (18 miles from Suitland, MD)
  • 1 day ago
  • Fort Meade, MD (18 miles from Suitland, MD)
  • 1 day ago

IT Help Desk Take2 Consulting View Employer's ProfileFOLLOW EMPLOYER Yesterday Top Secret Mid Level Career (5+ yrs experience) No Traveling IT - Support Fort Meade, MD (ON-SITE/OFFICE)Fort...

MyChart Service Desk Agent TEAM 2

  • Washington, DC (7 miles from Suitland, MD)
  • 1 day ago
  • Washington, DC (7 miles from Suitland, MD)
  • 1 day ago

MyChart Service Desk Agent TEAM 2 United States Contract Yes 12763 Job Description CTG is seeking remote MyChart Customer Support Representatives to support patients with activating their...

Remote Work

Remote Mac Help Desk Support with a Minimum of 3 Years Exp

  • Washington, DC (7 miles from Suitland, MD)
  • 1 day ago
  • Washington, DC (7 miles from Suitland, MD)
  • 1 day ago

Remote Mac Help Desk Support with a Minimum of 3 Years Exp (Remote) compensation: $65 - $85 commensurate with skills and experience employment type: experience level: mid level job title: Mac Help Desk...

Remote Work

Senior Help Desk Technician

  • Washington, DC (7 miles from Suitland, MD)
  • 2 days ago
  • Washington, DC (7 miles from Suitland, MD)
  • 2 days ago

The Senior Help Desk Technician provides comprehensive technical support to end users across the organization, ensuring smooth IT operations. The role also includes participation in security...

Help Desk Technician Mid-level - Active Top Secret Required

  • Washington, DC (7 miles from Suitland, MD)
  • 2 days ago
  • Washington, DC (7 miles from Suitland, MD)
  • 2 days ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Systems...

Training Support Specialist

  • La Plata, MD (22 miles from Suitland, MD)
  • 2 days ago
  • La Plata, MD (22 miles from Suitland, MD)
  • 2 days ago

Located 45 minutes from the Nations Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) has been twice named in the top 150 community colleges...

Mac Desktop Engineer with Jamf and o365

  • Washington, DC (7 miles from Suitland, MD)
  • 2 days ago
  • Washington, DC (7 miles from Suitland, MD)
  • 2 days ago

Scientific Research Company Washington DC Work Onsite Needed ASAP Contract to possible perm Level 3 MAC Desktop Engineer with Jamf Pro and Microsoft 365- enterprise Setting Job Title: Level 3 Mac...

Cyber Workforce Qualification and Training Support Specialist

  • Fort Belvoir, VA (15 miles from Suitland, MD)
  • 2 days ago
  • Fort Belvoir, VA (15 miles from Suitland, MD)
  • 2 days ago

We are hiring for a Cyber Workforce Qualification and Training Support Specialist for our Cyber Workforce Qualification and Training Support team in support of the Army G6. The ideal candidate...

Cloud Technical Support Engineer US Public Sector - 32590

  • Washington, DC (7 miles from Suitland, MD)
  • 2 days ago
  • Washington, DC (7 miles from Suitland, MD)
  • 2 days ago

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified...

Service Desk Technician/VTC

  • Reston, VA (24 miles from Suitland, MD)
  • 2 days ago
  • Reston, VA (24 miles from Suitland, MD)
  • 2 days ago

The Leidos National Security Sector is hiring for an upcoming Service Desk/VTC Technician to support US Army Central G2. The program provides IT repair, maintenance, operations, logistics, and...

Demographic Data for Suitland, MD

Moving to Suitland, MD? Find some basic demographic data about Suitland, MD below.

Local
National
31,635
396
Medium

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
Udemy
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Help Desk Analyst Jobs in Suitland, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Suitland, MD offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Suitland, MD
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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