Help Desk Manager Jobs in Suitland, MD
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Washington, DC (7 miles from Suitland, MD)
- 19 hours ago
- Washington, DC (7 miles from Suitland, MD)
- 19 hours ago
The Helpdesk and IT Support Program will provide services for workstation and server hardware, operating system software, application software as well as help desk services, break-fix and maintenance...
Application Support Specialist
- Arlington, VA (10 miles from Suitland, MD)
- 1 day ago
- Arlington, VA (10 miles from Suitland, MD)
- 1 day ago
Application Support Specialist Marymount University in Arlington, VA Apply Now Type: Full-Time Salary: Salary Range: $45,000-$50,000 Posted: 04/14/2025 Category: Admissions and Enrollment; +1...
Quality Manager - Helpdesk (Onsite - Washington, D.C.)
- Washington, DC (7 miles from Suitland, MD)
- 2 days ago
- Washington, DC (7 miles from Suitland, MD)
- 2 days ago
The Helpdesk and IT Support Program will provide services for workstation and server hardware, operating system software, application software as well as help desk services, break-fix and maintenance...
- Washington, DC (7 miles from Suitland, MD)
- 2 days ago
- Washington, DC (7 miles from Suitland, MD)
- 2 days ago
Minimum four years experience implementing, maintaining, and supporting Windows operating systems and MS Office application suites....
- Washington, DC (7 miles from Suitland, MD)
- 4 days ago
- Washington, DC (7 miles from Suitland, MD)
- 4 days ago
TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years. TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage...
Service Desk Manager 2025-8776
- Woodbridge, VA (23 miles from Suitland, MD)
- 6 days ago
- Woodbridge, VA (23 miles from Suitland, MD)
- 6 days ago
Sev1tech, Inc.****Service Desk Manager**US-MS-Stennis**Job ID:** 2025-8776**Type:** Full Time W/Benefits Ret Match**# of Openings:** 1Stennis, MS**Overview**The Service Desk Manager possesses and...
- Fort Belvoir, VA (15 miles from Suitland, MD)
- 8 days ago
- Fort Belvoir, VA (15 miles from Suitland, MD)
- 8 days ago
We are looking for a Helpdesk Operations Manager to lead and oversee our helpdesk team. In this role, you will monitor, support, and manage computer processing activities, ensuring seamless...
- Reston, VA (24 miles from Suitland, MD)
- 8 days ago
- Reston, VA (24 miles from Suitland, MD)
- 8 days ago
The customer currently achieves this through the use of a tiered, Information Technology Service Management (ITSM) based service delivery model; Tier 1 (IT Service Desk)....
Lead Software Application Support Specialist
- Reston, VA (24 miles from Suitland, MD)
- 9 days ago
- Reston, VA (24 miles from Suitland, MD)
- 9 days ago
Lead Software Application Support Specialist Cornerstone Defense Today Top Secret/SCI Unspecified Polygraph IT - Software Reston, VA (ON-SITE/OFFICE) Title: Lead Software/Application Support...
Deskside Support Technician (Asset Management)
- Washington, DC (7 miles from Suitland, MD)
- 10 days ago
- Washington, DC (7 miles from Suitland, MD)
- 10 days ago
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward...
- Washington, DC (7 miles from Suitland, MD)
- 11 days ago
- Washington, DC (7 miles from Suitland, MD)
- 11 days ago
Showcasing your knowledge of popular operating systems and applications, you'll make technology hiccups disappear with ease....
Commercial Business Application Support Specialist
- Rockville, MD (21 miles from Suitland, MD)
- 19 days ago
- Rockville, MD (21 miles from Suitland, MD)
- 19 days ago
About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We...
- Washington, DC (7 miles from Suitland, MD)
- 19 days ago
- Washington, DC (7 miles from Suitland, MD)
- 19 days ago
Help Desk Lead/Trainer This job opportunity is part of a RFP process; candidates are invited to submit their resumes detailing relevant experience. Location: Washington DC (Onsite) Clearance:...
- Arlington, VA (10 miles from Suitland, MD)
- 30+ days ago
- Arlington, VA (10 miles from Suitland, MD)
- 30+ days ago
Overview Help Desk Manager Arlington, Virginia Are you ready to enhance your skills and build your career in a rapidly evolving business climate?...
- Alexandria, VA (8 miles from Suitland, MD)
- 29 days ago
- Alexandria, VA (8 miles from Suitland, MD)
- 29 days ago
Overview MPR Associates, Inc. (MPR), a thriving multi-discipline, specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Manager to join our...
Demographic Data for Suitland, MD
Moving to Suitland, MD? Find some basic demographic data about Suitland, MD below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Suitland, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Suitland, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Design Patterns
- Client Support
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Network Infrastructure
- Operating Systems
- Technical Troubleshooting
- Ansible
- IT Operations
- IT Service Management
- VMware
- Remote Support
- Application Support
- PostgreSQL
- IT Leadership
- Virtualization
- Backup
- Windows 10
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Information Technology Management
- Help Desk Support
- Microsoft Azure
- ServiceNow
- ITIL
- IT Support
- JIRA
- Installation
- Resolution
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Information Technology
- Customer Satisfaction
- Technical Support
- Networking
- Operations Management
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Interpersonal Skills
- Coaching
- Policy Development
- Sales
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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