Help Desk Analyst Jobs in Maryland
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
TECHNICAL SUPPORT SPECIALIST Baltimore, MD SINAI CORPORATE INFORMATION SERVICES Full-time - Hours vary - Hours Vary Information Systems 88022 $20.50-$36.57 Experience based Posted: Today Apply Now...
Help Desk Technician - MID Shift - TS/SCI
- Annapolis Junction, MD
- 8 days ago
- Annapolis Junction, MD
- 8 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Help Desk...
Help Desk Technician II- MIDS - TS/SCI with POLY
- Annapolis Junction, MD
- 16 days ago
- Annapolis Junction, MD
- 16 days ago
Desk Support, Technical Support, Troubleshooting Certifications: None Experience: 1 + years of related experience US Citizenship Required: Yes Job Description: Help Desk Technician Transform technology...
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...
Helpdesk Technician - Tier II - TS/SCI w. Polygraph
- Elkridge, MD
- 24 days ago
- Elkridge, MD
- 24 days ago
Performs hardware and software installations and upgrades to operating systems and layered software packages....
Help Desk Technician - (SWING SHIFT) TS/SCI W/ Poly
- Annapolis Junction, MD
- 30+ days ago
- Annapolis Junction, MD
- 30+ days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family:...
Help Desk Tech III (TS/SCI w Poly)
- Annapolis Junction, MD
- 45+ days ago
- Annapolis Junction, MD
- 45+ days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...
Help Desk Technician - TS/SCI W/ poly
- Annapolis Junction, MD
- 90+ days ago
- Annapolis Junction, MD
- 90+ days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family:...
User Support Specialist (Intelligence Data Discovery and Tradecraft) - TS/SCI
- Bethesda, MD
- 3 hours ago
- Bethesda, MD
- 3 hours ago
User Support Specialist (Intelligence Data Discovery and Tradecraft) TS/SCI Xcelerate Solutions is seeking a User Support Specialist, who will be designing, developing, deploying, and operating a...
- MD
- 3 hours ago
- MD
- 3 hours ago
SUMMARY DESCRIPTION\: Under general supervision, collects, records and disseminates all technical and workforce information for the Division of Maintenance and Operations (DMO). Prepares and...
DRB Systems ("DRB") is the leading provider of technology-enabled devices and software solutions to the North American car wash industry. The Technical Support Representative is responsible for...
Options Technology Support On-Site Engineer Location: Rockville, Maryland Salary: Competitive Join our team of expert engineers in the Options Support Team! Working for Options Developing and...
Systems Re-installing software, drivers, and add-ins Required experience in the following areas: Experience in computer configuration & repair; Minimum 3 years' experience in end-user support; 3+ years...
Product Support Engineer AscendN Federal View Employer's ProfileFOLLOW EMPLOYER Yesterday Top Secret/SCI Early Career (2+ yrs experience) Full Scope Polygraph Engineering - Systems Annapolis...
Senior ESS Field Support Technician - Northern Virginia
- Silver Spring, MD
- 1 day ago
- Silver Spring, MD
- 1 day ago
Diversified Senior ESS Field Support Technician - Northern Virginia in Silver Spring , Maryland Senior ESS Field Support Technician - Northern Virginia Silver Spring, MD, USA Req #4025 Friday,...
Demographic Data for Maryland
Moving to Maryland? Find some basic demographic data about Maryland below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Maryland
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Maryland offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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