Help Desk Analyst Jobs in Baltimore, MD
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Senior Endpoint and Virtual Desktop Engineer
- Annapolis, MD (21 miles from Baltimore, MD)
- 16 hours ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 16 hours ago
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
- Fort Meade, MD (16 miles from Baltimore, MD)
- 1 day ago
- Fort Meade, MD (16 miles from Baltimore, MD)
- 1 day ago
IT Help Desk Take2 Consulting View Employer's ProfileFOLLOW EMPLOYER Yesterday Top Secret Mid Level Career (5+ yrs experience) No Traveling IT - Support Fort Meade, MD (ON-SITE/OFFICE)Fort...
- Columbia, MD (15 miles from Baltimore, MD)
- 1 day ago
- Columbia, MD (15 miles from Baltimore, MD)
- 1 day ago
Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our...
The Hardware Support Technician will be working both independently and within a team to complete daily tasks in a fast paced, high volume environment. This candidate will be responsible for...
Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking....
- Elkridge, MD (9 miles from Baltimore, MD)
- 3 days ago
- Elkridge, MD (9 miles from Baltimore, MD)
- 3 days ago
Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams Applies standard methodology, techniques, procedures and criteria....
PC Network Support Technician 1 Northrop Grumman Yesterday Secret Unspecified Unspecified IT - Hardware Baltimore, MD (ON-SITE/OFFICE) RELOCATION ASSISTANCE: No relocation assistance available...
Help Desk Support Service Specialist - Intermediate - TS/SCI req NEW
- Fort Meade, MD (16 miles from Baltimore, MD)
- 3 days ago
- Fort Meade, MD (16 miles from Baltimore, MD)
- 3 days ago
Handles problem that the first-tier of help desk support is unable to resolve....
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 4 days ago
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 4 days ago
Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.You'll work with visionaries across multiple industries to...
- Southern MD Facility, MD (23 miles from Baltimore, MD)
- 5 days ago
- Southern MD Facility, MD (23 miles from Baltimore, MD)
- 5 days ago
Description The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Secure Services & Support (HEITS) for the continual operations and...
Junior Helpdesk Specialist (Secret Clearance)
- Annapolis, MD (21 miles from Baltimore, MD)
- 5 days ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 5 days ago
We are seeking a Helpdesk Specialist to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland.? As a Helpdesk Specialist, you will be...
Desktop Engineer - Full Scope Poly
- Fort Meade, MD (16 miles from Baltimore, MD)
- 6 days ago
- Fort Meade, MD (16 miles from Baltimore, MD)
- 6 days ago
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees....
Help Desk Specialist (Entry Level)
- Columbia, MD (15 miles from Baltimore, MD)
- 6 days ago
- Columbia, MD (15 miles from Baltimore, MD)
- 6 days ago
Help Desk Specialist (Entry Level) Salaried Exempt Full-Time Professional Columbia, MD, Columbia, MD, US 2 days ago Requisition ID: 2722 Core Responsibilities: Provide technical support: Answer...
IT Helpdesk (Operations Support Center) Leader
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 7 days ago
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 7 days ago
Requirements IT Operational Support Center (OSC) Site Lead Maximus is seeking an IT OSC Team Supervisor to provide expertise to a federal client in support of their mission critical systems in...
Demographic Data for Baltimore, MD
Moving to Baltimore, MD? Find some basic demographic data about Baltimore, MD below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Baltimore, MD
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Baltimore, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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