Help Desk Manager Jobs in Baltimore, MD

A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.

Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.

1-4 of 4 Jobs

On-Site Helpdesk Lead

  • Windsor Mill, MD (8 miles from Baltimore, MD)
  • 19 days ago
  • Windsor Mill, MD (8 miles from Baltimore, MD)
  • 19 days ago

Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using an IT Service Manager application for logging tickets and requests....

Senior Enterprise Application Specialist

  • Baltimore, MD
  • 24 days ago
  • Baltimore, MD
  • 24 days ago

The Space Telescope Science Institute (STScI) is a multi-mission science operations center for NASA’s flagship observatories. Our world-class astronomical research center is based on the Johns...

Help Desk Lead - Cleared Position

  • Columbia, MD (15 miles from Baltimore, MD)
  • 24 days ago
  • Columbia, MD (15 miles from Baltimore, MD)
  • 24 days ago

Help Desk Lead - Cleared Position Unison, Inc. View Employer's Profile FOLLOW EMPLOYER Yesterday Top Secret/SCI Mid Level Career (5+ yrs experience) $125,000 - $150,000 Full Scope Polygraph IT -...

Manager Technical Support

  • Owings Mills, MD (13 miles from Baltimore, MD)
  • 29 days ago
  • Owings Mills, MD (13 miles from Baltimore, MD)
  • 29 days ago

Basic knowledge of Windows Server and Oracle. In addition to troubleshooting computer hardware....

Demographic Data for Baltimore, MD

Moving to Baltimore, MD? Find some basic demographic data about Baltimore, MD below.

Local
National
606,269
12,784
Large

Help Desk Manager Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Udemy
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
Udemy
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Manager Jobs in Baltimore, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Baltimore, MD offer the following education background
Bachelor's Degree
41.6%
Associate's Degree
17.5%
Master's Degree
17.5%
Vocational Degree or Certification
13.4%
High School or GED
7.2%
Some College
1.7%
Doctorate Degree
1.0%
Some High School
0.2%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Managers in Baltimore, MD
6-8 years
40.0%
4-6 years
23.9%
10+ years
13.3%
2-4 years
11.2%
8-10 years
10.6%
1-2 years
1.1%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Help Desk Manager Related Career Advice Articles

group of IT professionals working on a software program
5 IT Jobs to Help You Get Started in the Technology Industry

Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.

Read article »
How to become a software developer
How to Become a Software Developer

Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.

Read article »
Computer monitor with code on the screen
Switching to a Career in Technology

As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.

Read article »