Help Desk Analyst Jobs in Gilbert, AZ
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Phoenix, AZ (16 miles from Gilbert, AZ)
- moments ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- moments ago
A positive future for every child Southwest Human Development is Arizona's largest nonprofit dedicated to early childhood development. The first five years of life are the most critical in a...
Advanced Technical Support Specialist
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 21 hours ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 21 hours ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Senior Endpoint and Virtual Desktop Engineer
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 21 hours ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 21 hours ago
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
- Tempe, AZ (7 miles from Gilbert, AZ)
- 1 day ago
- Tempe, AZ (7 miles from Gilbert, AZ)
- 1 day ago
Proficient with various versions of Microsoft operating systems. Proficient with various versions of Microsoft Office Suites. Knowledge of industry quality standards....
Desktop Support Technician - AZ
- Scottsdale, AZ (13 miles from Gilbert, AZ)
- 1 day ago
- Scottsdale, AZ (13 miles from Gilbert, AZ)
- 1 day ago
Operational responsibilities include providing tier 2 support for laptops and desktops onsite and by using Dameware to support remote end users....
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 1 day ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 1 day ago
A client of Sharp Decisions Inc. is looking for a Help Desk Analyst to be based in Phoenix AZ. This role is 100% onsite (Monday to Friday) Contract on W2 only....
It Application Support Analyst (Webmaster)
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 1 day ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 1 day ago
Department of Education The Arizona Department of Education is a service organization committed to raising academic outcomes and empowering parents. IT Application Support Analyst (Webmaster) Job...
- Scottsdale, AZ (13 miles from Gilbert, AZ)
- 2 days ago
- Scottsdale, AZ (13 miles from Gilbert, AZ)
- 2 days ago
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
Desktop Support Analyst I, Fully Remote (Works in AZ Time Zone)
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 2 days ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 2 days ago
Microsoft Windows Operating Systems (O365) Good analytical approach to the job Good decision making Strong communication skills (verbal and written) Strong organizational skills Strong interpersonal...
Remote Work- Phoenix, AZ (16 miles from Gilbert, AZ)
- 2 days ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 2 days ago
Who is BAMKO? BAMKO is one of the top 10 largest companies in the branded merchandise space and the fastest growing of any of the top 50 companies in the $25 billion dollar industry. Over the last...
Level 1 Desktop Support Analyst
- Tempe, AZ (7 miles from Gilbert, AZ)
- 2 days ago
- Tempe, AZ (7 miles from Gilbert, AZ)
- 2 days ago
Level 1 Desktop Support Analyst Location: Tempe, AZ The Level 1 Desktop Support Analyst will join our growing team to help support a variety of client projects. Responsibilities: Respond to...
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 3 days ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 3 days ago
100% on-site. Staffing the Help Desk to take calls, resolve issues, and log the transactions into our ticketing system. This includes -providing customer service support, including answering...
Technical Support Analyst - Scottsdale, AZ 85255 (Onsite Position) - Fulltime Position
- Scottsdale, AZ (13 miles from Gilbert, AZ)
- 3 days ago
- Scottsdale, AZ (13 miles from Gilbert, AZ)
- 3 days ago
Technical Support Analyst Scottsdale, AZ 85255 (Onsite Position) Fulltime/Permanent Position Job Description Answer phone calls and take ownership of IT Support incidents. Provide 1st and 2nd tier...
- Scottsdale, AZ (13 miles from Gilbert, AZ)
- 3 days ago
- Scottsdale, AZ (13 miles from Gilbert, AZ)
- 3 days ago
Systems including M365 Support Strong Customer Service techniques in an IT environment ITIL framework IT Service Management Software (i.e., ServiceNow) Proficient in IT procurement processes and procedures...
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 3 days ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 3 days ago
Systems including M365 Support Strong Customer Service techniques in an IT environment ITIL framework IT Service Management Software (i.e., ServiceNow) Proficient in IT procurement processes and procedures...
Demographic Data for Gilbert, AZ
Moving to Gilbert, AZ? Find some basic demographic data about Gilbert, AZ below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Gilbert, AZ
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Gilbert, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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