Help Desk Analyst Jobs in Arizona
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Proficient with various versions of Microsoft operating systems. Proficient with various versions of Microsoft Office Suites. Knowledge of industry quality standards....
Operational responsibilities include providing tier 2 support for laptops and desktops onsite and by using Dameware to support remote end users....
Help Desk Analyst A client of Sharp Decisions Inc. is looking for a Help Desk Analyst to be based in Phoenix AZ....
Department of Education The Arizona Department of Education is a service organization committed to raising academic outcomes and empowering parents. IT Application Support Analyst (Webmaster) Job...
Digital Supply Chain (DSCS) Sr Technical Support Analyst
- Glendale, AZ
- 23 hours ago
- Glendale, AZ
- 23 hours ago
Requisition ID: 283287 Relocation Authorized: National/International - Accompanied Telework Type: Hybrid Work Location: Glendale, AZ Extraordinary teams building inspiring projects: Since 1898, we...
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
Desktop Support Analyst I, Fully Remote (Works in AZ Time Zone)
- Phoenix, AZ
- 1 day ago
- Phoenix, AZ
- 1 day ago
Microsoft Windows Operating Systems (O365) Good analytical approach to the job Good decision making Strong communication skills (verbal and written) Strong organizational skills Strong interpersonal...
Remote WorkSkills Help desk support, Troubleshooting, Customer service, Service desk, Windows 10, Active directory, Office 365, Ticketing system, Phone support Top Skills Details Help desk support,Troubleshooting...
Who is BAMKO? BAMKO is one of the top 10 largest companies in the branded merchandise space and the fastest growing of any of the top 50 companies in the $25 billion dollar industry. Over the last...
Zapata Technology is seeking a CAC/PKI Help Desk Administrator to support the U.S. Army Network Enterprise Technology Command (NETCOM). You will provide telephonic AGM support desk service and...
Level 1 Desktop Support Analyst Location: Tempe, AZ The Level 1 Desktop Support Analyst will join our growing team to help support a variety of client projects. Responsibilities: Respond to...
systems, and standards Knowledge of Windows-based operating systems Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made...
100% on-site. Staffing the Help Desk to take calls, resolve issues, and log the transactions into our ticketing system. This includes -providing customer service support, including answering...
Oracle ERP/EBS P2P Technical Support Analyst Job Description - Position:Oracle ERP/EBS P2P Technical Support Analyst Location: Glendale, AZ | Needed Local Duration:6 months Contract Description:...
Technical Support Analyst - Scottsdale, AZ 85255 (Onsite Position) - Fulltime Position
- Scottsdale, AZ
- 2 days ago
- Scottsdale, AZ
- 2 days ago
Technical Support Analyst Scottsdale, AZ 85255 (Onsite Position) Fulltime/Permanent Position Job Description Answer phone calls and take ownership of IT Support incidents. Provide 1st and 2nd tier...
Demographic Data for Arizona
Moving to Arizona? Find some basic demographic data about Arizona below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Arizona
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Arizona offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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