Help Desk Manager Jobs in Gilbert, AZ
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 2 days ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 2 days ago
Minimum of 5 years of experience in IT service management, with at least 2 years in a leadership role. Strong knowledge of IT service management frameworks, such as ITIL....
Application Support Specialist
- Chandler, AZ (3 miles from Gilbert, AZ)
- 2 days ago
- Chandler, AZ (3 miles from Gilbert, AZ)
- 2 days ago
Application Support Specialist Contractor place Chandler, Arizona calendar_today 15 Apr 2025 Akkodis is seeking an Application Support Specialist for a contract role with a client in Chandler, AZ...
Application Support Specialist
- Chandler, AZ (3 miles from Gilbert, AZ)
- 3 days ago
- Chandler, AZ (3 miles from Gilbert, AZ)
- 3 days ago
Job#: 2070940 Job Description: Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and...
Application Support Manager - nCino
- Tempe, AZ (7 miles from Gilbert, AZ)
- 3 days ago
- Tempe, AZ (7 miles from Gilbert, AZ)
- 3 days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
- Scottsdale, AZ (13 miles from Gilbert, AZ)
- 4 days ago
- Scottsdale, AZ (13 miles from Gilbert, AZ)
- 4 days ago
Strong technical knowledge of desktop operating systems and software applications Experience providing deskside support to end-users in a corporate environment Excellent communication and customer service...
Information Technology Support Manager
- Scottsdale, AZ (13 miles from Gilbert, AZ)
- 5 days ago
- Scottsdale, AZ (13 miles from Gilbert, AZ)
- 5 days ago
Information Technology Support Manager 4.1 4.1 out of 5 stars 9800 East Talking Stick Way, Scottsdale, AZ 85256 This is an exciting opportunity to join a stable and progressive company in the...
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 6 days ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 6 days ago
Strong knowledge of Windows and macOS operating systems. Familiarity with network protocols and troubleshooting techniques. Excellent communication and interpersonal skills....
- Scottsdale, AZ (13 miles from Gilbert, AZ)
- 22 days ago
- Scottsdale, AZ (13 miles from Gilbert, AZ)
- 22 days ago
IT Helpdesk Manager Cogir Senior Living - 2.6 Scottsdale, AZ Job Details Full-time Estimated: $93.9K - $119K a year 21 hours ago Benefits Paid holidays Dental insurance Employee assistance program...
IT Service Desk Manager, Central
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 22 days ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 22 days ago
Responsible for providing direct leadership to the IT Service Desk support functions at Mountain Park Health Center as well as business relationship management for IT customers. Essential...
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 30+ days ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 30+ days ago
We are seeking a Help Desk Manager to manage and support end users across multiple locations....
Application Support Specialist
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 45+ days ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 45+ days ago
Our client is looking for a contract Application Specialist. This is a fully remote role. MST Hours. The Application Specialist is responsible for quickly and effectively diagnosing and resolving...
Remote Work- Phoenix, AZ (16 miles from Gilbert, AZ)
- 60+ days ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 60+ days ago
Job Title: Application Support Manager Location: Block 23 What you'll do: The role will be responsible for developing and directing a team of application support engineers for Western Alliance...
Demographic Data for Gilbert, AZ
Moving to Gilbert, AZ? Find some basic demographic data about Gilbert, AZ below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Gilbert, AZ
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Gilbert, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Client Support
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Network Infrastructure
- Operating Systems
- Technical Troubleshooting
- Ansible
- IT Operations
- IT Service Management
- VMware
- Remote Support
- Application Support
- PostgreSQL
- IT Leadership
- Virtualization
- Backup
- Windows 10
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Information Technology Management
- Help Desk Support
- Microsoft Azure
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- JIRA
- Installation
- Resolution
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Information Technology
- Customer Satisfaction
- Technical Support
- Networking
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Interpersonal Skills
- Coaching
- Policy Development
- Project Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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