Help Desk Manager Jobs in Gilbert, AZ
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Application Support Specialist I (Remote)
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 7 days ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 7 days ago
Application Support Specialist I (Remote) We have an immediate need for a contract Application Support Specialist I. The Application Specialist is responsible for quickly and effectively...
Remote WorkApplication Support Specialist
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 8 days ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 8 days ago
Our client is looking for a contract Application Specialist. This is a fully remote role. MST Hours. The Application Specialist is responsible for quickly and effectively diagnosing and resolving...
Remote Work- Tempe, AZ (7 miles from Gilbert, AZ)
- 19 days ago
- Tempe, AZ (7 miles from Gilbert, AZ)
- 19 days ago
Our Company OnePoint Patient Care Overview The Service Desk Supervisor is responsible for coordinating the efficient and effective operations of the Service Desk for OnePoint Patient Care. This...
- Chandler, AZ (3 miles from Gilbert, AZ)
- 25 days ago
- Chandler, AZ (3 miles from Gilbert, AZ)
- 25 days ago
Job Title: Application Support Manager Location: Block 23 What you'll do: The role will be responsible for developing and directing a team of application support engineers for Western Alliance...
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 27 days ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 27 days ago
Job Title: Application Support Manager Location: Block 23 What you'll do: The role will be responsible for developing and directing a team of application support engineers for Western Alliance...
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 30+ days ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 30+ days ago
Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and...
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 30+ days ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 30+ days ago
Helpdesk Supervisor Helpdesk Supervisor remote type Hybrid locations Phoenix time type Full time posted on Posted Yesterday job requisition id JR202500180 Greenberg Traurig, a global law firm,...
Sr. Support Center (Service Desk) Manager
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 90+ days ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 90+ days ago
Sr. Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team...
Demographic Data for Gilbert, AZ
Moving to Gilbert, AZ? Find some basic demographic data about Gilbert, AZ below.
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Salary for Help Desk Manager Jobs in Gilbert, AZ
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Gilbert, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Help Desk Management
- AutoSys
- Client Support
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Problem Management
- Network Infrastructure
- Operating Systems
- Knowledge Management
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Unix/Linux
- Application Support
- Windows OS
- Systems Administration
- Incident Management
- Service Delivery
- Help Desk Support
- Engineering Management
- ITIL
- UNIX
- ServiceNow
- IT Support
- Optimization
- Microsoft Active Directory
- Key Performance Indicator
- Information Technology
- Resolution
- Installation
- Engineering
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Staffing
- Implementation
- Troubleshooting
- Prioritizing
- Investigation
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Microsoft Office
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
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Here are some other career titles that require similar skills
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