Help Desk Technician Jobs in Baltimore, MD
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Help Desk Technician - MID Shift - TS/SCI
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 9 days ago
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 9 days ago
Desk Technician - MIDS Transform technology into opportunity as a Help Desk Technician with GDIT....
Help Desk Technician II- MIDS - TS/SCI with POLY
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 16 days ago
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 16 days ago
into opportunity as a Help Desk Technician with GDIT....
Helpdesk Technician - Tier II - TS/SCI w. Polygraph
- Elkridge, MD (9 miles from Baltimore, MD)
- 25 days ago
- Elkridge, MD (9 miles from Baltimore, MD)
- 25 days ago
Performs hardware and software installations and upgrades to operating systems and layered software packages....
Help Desk Technician - (SWING SHIFT) TS/SCI W/ Poly
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 30+ days ago
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 30+ days ago
Desk Technician Transform technology into opportunity as a Help Desk Technician I with GDIT....
Help Desk Tech III (TS/SCI w Poly)
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 45+ days ago
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 45+ days ago
Desk Technician Transform technology into opportunity as an Information Technology Support Specialist with GDIT....
Help Desk Technician - TS/SCI W/ poly
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 90+ days ago
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 90+ days ago
Desk Technician III Transform technology into opportunity as a Help Desk Technician with GDIT....
- Laurel, MD (19 miles from Baltimore, MD)
- moments ago
- Laurel, MD (19 miles from Baltimore, MD)
- moments ago
Description Leidos has a new and exciting opportunity for a Hardware Technician in our National Security Sector's (NSS) Cyber & Analytics Business Area (CABA). Our talented team is at the...
- Annapolis, MD (21 miles from Baltimore, MD)
- 7 hours ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 7 hours ago
Xerox Client Support Specialist in Annapolis , Maryland Client Support Specialist General Information Press space or enter keys to toggle section visibility Country United States Department SALES...
Remote Work- Columbia, MD (15 miles from Baltimore, MD)
- 7 hours ago
- Columbia, MD (15 miles from Baltimore, MD)
- 7 hours ago
Amergis Desktop Support Specialist 1 in Columbia , Maryland Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that...
IT Customer Support Technician
- Columbia, MD (15 miles from Baltimore, MD)
- 8 hours ago
- Columbia, MD (15 miles from Baltimore, MD)
- 8 hours ago
Systems (i.e....
- Fulton, MD (18 miles from Baltimore, MD)
- 1 day ago
- Fulton, MD (18 miles from Baltimore, MD)
- 1 day ago
Systems Re-installing software, drivers, and add-ins Required experience in the following areas: Experience in computer configuration & repair; Minimum 3 years' experience in end-user support; 3+ years...
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 2 days ago
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 2 days ago
Product Support Engineer AscendN Federal View Employer's ProfileFOLLOW EMPLOYER Yesterday Top Secret/SCI Early Career (2+ yrs experience) Full Scope Polygraph Engineering - Systems Annapolis...
Senior ESS Field Support Technician - Northern Virginia
- Baltimore, MD
- 2 days ago
- Baltimore, MD
- 2 days ago
Diversified Senior ESS Field Support Technician - Northern Virginia in Baltimore , Maryland Senior ESS Field Support Technician - Northern Virginia Baltimore, MD, USA Req #4025 Friday, March 7,...
Experience with Windows 10 and Windows 11 operating systems. Proficiency in Citrix and virtual machine support. Background in large enterprise IT environments is a plus....
- Jessup, MD (13 miles from Baltimore, MD)
- 2 days ago
- Jessup, MD (13 miles from Baltimore, MD)
- 2 days ago
Basic Qualifications High school or equivalent diploma 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience 2+ years of supporting and maintaining a corporate network...
Demographic Data for Baltimore, MD
Moving to Baltimore, MD? Find some basic demographic data about Baltimore, MD below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Baltimore, MD
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Baltimore, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- DNS
- TCP/IP
- Windows 7
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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