Help Desk Technician Jobs in Baltimore, MD
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Fort Meade, MD (16 miles from Baltimore, MD)
- 8 hours ago
- Fort Meade, MD (16 miles from Baltimore, MD)
- 8 hours ago
IT Help Desk Take2 Consulting View Employer's ProfileFOLLOW EMPLOYER Yesterday Top Secret Mid Level Career (5+ yrs experience) No Traveling IT - Support Fort Meade, MD (ON-SITE/OFFICE)Fort...
- Columbia, MD (15 miles from Baltimore, MD)
- 9 hours ago
- Columbia, MD (15 miles from Baltimore, MD)
- 9 hours ago
Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our...
The Hardware Support Technician will be working both independently and within a team to complete daily tasks in a fast paced, high volume environment. This candidate will be responsible for...
Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking....
- Elkridge, MD (9 miles from Baltimore, MD)
- 2 days ago
- Elkridge, MD (9 miles from Baltimore, MD)
- 2 days ago
Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams Applies standard methodology, techniques, procedures and criteria....
PC Network Support Technician 1 Northrop Grumman Yesterday Secret Unspecified Unspecified IT - Hardware Baltimore, MD (ON-SITE/OFFICE) RELOCATION ASSISTANCE: No relocation assistance available...
Help Desk Support Service Specialist - Intermediate - TS/SCI req NEW
- Fort Meade, MD (16 miles from Baltimore, MD)
- 2 days ago
- Fort Meade, MD (16 miles from Baltimore, MD)
- 2 days ago
Handles problem that the first-tier of help desk support is unable to resolve....
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 2 days ago
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 2 days ago
Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.You'll work with visionaries across multiple industries to...
- Southern MD Facility, MD (23 miles from Baltimore, MD)
- 4 days ago
- Southern MD Facility, MD (23 miles from Baltimore, MD)
- 4 days ago
Description The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Secure Services & Support (HEITS) for the continual operations and...
Junior Helpdesk Specialist (Secret Clearance)
- Annapolis, MD (21 miles from Baltimore, MD)
- 4 days ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 4 days ago
We are seeking a Helpdesk Specialist to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland.? As a Helpdesk Specialist, you will be...
Desktop Engineer - Full Scope Poly
- Fort Meade, MD (16 miles from Baltimore, MD)
- 4 days ago
- Fort Meade, MD (16 miles from Baltimore, MD)
- 4 days ago
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees....
Help Desk Specialist (Entry Level)
- Columbia, MD (15 miles from Baltimore, MD)
- 5 days ago
- Columbia, MD (15 miles from Baltimore, MD)
- 5 days ago
Help Desk Specialist (Entry Level) Salaried Exempt Full-Time Professional Columbia, MD, Columbia, MD, US 2 days ago Requisition ID: 2722 Core Responsibilities: Provide technical support: Answer...
IT Helpdesk (Operations Support Center) Leader
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 5 days ago
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 5 days ago
Requirements IT Operational Support Center (OSC) Site Lead Maximus is seeking an IT OSC Team Supervisor to provide expertise to a federal client in support of their mission critical systems in...
- Columbia, MD (15 miles from Baltimore, MD)
- 6 days ago
- Columbia, MD (15 miles from Baltimore, MD)
- 6 days ago
Hardware Technician, NON-CWIP CyberCore Technologies Yesterday Top Secret/SCI Unspecified Polygraph IT - Hardware Columbia, MD (ON-SITE/OFFICE) The Hardware Technician provides Tier 2 and 3...
Tier II PC Tech CyberCore Technologies Yesterday Secret Unspecified Unspecified IT - Support Baltimore, MD (ON-SITE/OFFICE) CyberCore is looking for a Tier II PC Tech that can Independently...
Demographic Data for Baltimore, MD
Moving to Baltimore, MD? Find some basic demographic data about Baltimore, MD below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Baltimore, MD
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Baltimore, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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