Help Desk Technician Jobs in Maryland
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
of virtualization technologies Experience with desktop image management Experience with anti-virus technologies and troubleshooting Familiarity with IOS, and Android mobile operating systems Basic...
Located 45 minutes from the Nations Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) has been twice named in the top 150 community colleges...
IT Support Tech - On-Call/As-Needed (Contract)
- Rockville, MD
- 20 hours ago
- Rockville, MD
- 20 hours ago
IT Support Tech - On-Call/As-Needed (Contract) (DC Metro Area) compensation: $50/Hour We're looking for a dependable IT Support Technician available on an as-needed basis to assist with client...
The Hardware Support Technician will be working both independently and within a team to complete daily tasks in a fast paced, high volume environment. This candidate will be responsible for...
(MA) Administrative Staff Support Specialist
- Silver Spring, MD
- 1 day ago
- Silver Spring, MD
- 1 day ago
Data Management Services, Inc. (dba: DMS International) is a professional services firm headquartered in Silver Spring, Maryland, with work locations throughout the continental United States. We...
Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking....
Install, configure, and update software and operating systems as needed. Assist with basic network connectivity issues, including Wi-Fi and VPN troubleshooting....
Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams Applies standard methodology, techniques, procedures and criteria....
PC Network Support Technician 1 Northrop Grumman Yesterday Secret Unspecified Unspecified IT - Hardware Baltimore, MD (ON-SITE/OFFICE) RELOCATION ASSISTANCE: No relocation assistance available...
Help Desk Support Service Specialist - Intermediate - TS/SCI req NEW
- Fort Meade, MD
- 1 day ago
- Fort Meade, MD
- 1 day ago
Handles problem that the first-tier of help desk support is unable to resolve....
Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.You'll work with visionaries across multiple industries to...
Tier 1 Help Desk SpecialistJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: NoneEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of...
Provide first level Help Desk support in a timely and accurate fashion. If you have initiative, drive and strong technical skills, this job is for you!...
Description The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Secure Services & Support (HEITS) for the continual operations and...
Summary** A Region Support Engineer is expected to demonstrate both technical & functional leadership in their modality while keeping engaged with local business priorities. Serving as Consulting...
Demographic Data for Maryland
Moving to Maryland? Find some basic demographic data about Maryland below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Maryland
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Maryland offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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