Help Desk Technician Jobs in Maryland
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
TECHNICAL SUPPORT SPECIALIST Baltimore, MD SINAI CORPORATE INFORMATION SERVICES Full-time - Hours vary - Hours Vary Information Systems 88022 $20.50-$36.57 Experience based Posted: Today Apply Now...
Help Desk Technician - MID Shift - TS/SCI
- Annapolis Junction, MD
- 8 days ago
- Annapolis Junction, MD
- 8 days ago
Desk Technician - MIDS Transform technology into opportunity as a Help Desk Technician with GDIT....
Help Desk Technician II- MIDS - TS/SCI with POLY
- Annapolis Junction, MD
- 16 days ago
- Annapolis Junction, MD
- 16 days ago
into opportunity as a Help Desk Technician with GDIT....
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...
Helpdesk Technician - Tier II - TS/SCI w. Polygraph
- Elkridge, MD
- 24 days ago
- Elkridge, MD
- 24 days ago
Performs hardware and software installations and upgrades to operating systems and layered software packages....
Help Desk Technician - (SWING SHIFT) TS/SCI W/ Poly
- Annapolis Junction, MD
- 30+ days ago
- Annapolis Junction, MD
- 30+ days ago
Desk Technician Transform technology into opportunity as a Help Desk Technician I with GDIT....
Help Desk Tech III (TS/SCI w Poly)
- Annapolis Junction, MD
- 45+ days ago
- Annapolis Junction, MD
- 45+ days ago
Desk Technician Transform technology into opportunity as an Information Technology Support Specialist with GDIT....
Help Desk Technician - TS/SCI W/ poly
- Annapolis Junction, MD
- 90+ days ago
- Annapolis Junction, MD
- 90+ days ago
Desk Technician III Transform technology into opportunity as a Help Desk Technician with GDIT....
User Support Specialist (Intelligence Data Discovery and Tradecraft) - TS/SCI
- Bethesda, MD
- 3 hours ago
- Bethesda, MD
- 3 hours ago
User Support Specialist (Intelligence Data Discovery and Tradecraft) TS/SCI Xcelerate Solutions is seeking a User Support Specialist, who will be designing, developing, deploying, and operating a...
- MD
- 3 hours ago
- MD
- 3 hours ago
SUMMARY DESCRIPTION\: Under general supervision, collects, records and disseminates all technical and workforce information for the Division of Maintenance and Operations (DMO). Prepares and...
DRB Systems ("DRB") is the leading provider of technology-enabled devices and software solutions to the North American car wash industry. The Technical Support Representative is responsible for...
Options Technology Support On-Site Engineer Location: Rockville, Maryland Salary: Competitive Join our team of expert engineers in the Options Support Team! Working for Options Developing and...
Systems Re-installing software, drivers, and add-ins Required experience in the following areas: Experience in computer configuration & repair; Minimum 3 years' experience in end-user support; 3+ years...
Product Support Engineer AscendN Federal View Employer's ProfileFOLLOW EMPLOYER Yesterday Top Secret/SCI Early Career (2+ yrs experience) Full Scope Polygraph Engineering - Systems Annapolis...
Senior ESS Field Support Technician - Northern Virginia
- Silver Spring, MD
- 1 day ago
- Silver Spring, MD
- 1 day ago
Diversified Senior ESS Field Support Technician - Northern Virginia in Silver Spring , Maryland Senior ESS Field Support Technician - Northern Virginia Silver Spring, MD, USA Req #4025 Friday,...
Demographic Data for Maryland
Moving to Maryland? Find some basic demographic data about Maryland below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Maryland
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Maryland offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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