Help Desk Technician Jobs in Downers Grove, IL
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Hoffman Estates, IL (24 miles from Downers Grove, IL)
- 1 hour ago
- Hoffman Estates, IL (24 miles from Downers Grove, IL)
- 1 hour ago
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices....
- Tinley Park, IL (19 miles from Downers Grove, IL)
- 2 hours ago
- Tinley Park, IL (19 miles from Downers Grove, IL)
- 2 hours ago
Help Desk Technician Your technical skills can help save lives!...
Advanced Technical Support Specialist
- Chicago, IL (20 miles from Downers Grove, IL)
- 1 day ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 1 day ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Cell Phone/Computer Repair Technician
- Chicago, IL (20 miles from Downers Grove, IL)
- 2 days ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 2 days ago
Cell Phone/Computer Repair Technician (Chicago) Chicago Ink and Toner iRepair 824 S. Wabash Avenue compensation: Starting at $17.00/hour and up employment type: job title: Electronic Repair...
- Chicago, IL (20 miles from Downers Grove, IL)
- 2 days ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 2 days ago
The Senior Help Desk Technician will also participate in infrastructure technology projects as assigned....
- Schaumburg, IL (15 miles from Downers Grove, IL)
- 2 days ago
- Schaumburg, IL (15 miles from Downers Grove, IL)
- 2 days ago
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...
- Chicago, IL (20 miles from Downers Grove, IL)
- 2 days ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 2 days ago
Network connectivity, PC software and operating systems. Customer service experience is highly recommended....
- Buffalo Grove, IL (24 miles from Downers Grove, IL)
- 2 days ago
- Buffalo Grove, IL (24 miles from Downers Grove, IL)
- 2 days ago
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
- Wheaton, IL (5 miles from Downers Grove, IL)
- 2 days ago
- Wheaton, IL (5 miles from Downers Grove, IL)
- 2 days ago
The Forest Preserve District of DuPage County provides opportunities for people to connect with nature. We offer to the public 60 forest preserves, 175 miles of trails, 47 miles of rivers and...
Overview About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. XIT Staffing, a division of Xerox dedicated to staffing solutions, is...
- Berwyn, IL (12 miles from Downers Grove, IL)
- 3 days ago
- Berwyn, IL (12 miles from Downers Grove, IL)
- 3 days ago
system using manual and automated software systems Maintain hardware asset inventory lists according to insurance, accounting, and ISO requirements Install and configure non-proprietary applications...
Mainframe Technical Support Engineer - Storage Management
- Lisle, IL (3 miles from Downers Grove, IL)
- 3 days ago
- Lisle, IL (3 miles from Downers Grove, IL)
- 3 days ago
Please Note: If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) If you already have a Candidate Account, please...
- Chicago, IL (20 miles from Downers Grove, IL)
- 3 days ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 3 days ago
Your Opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the...
- Oak Brook, IL (5 miles from Downers Grove, IL)
- 3 days ago
- Oak Brook, IL (5 miles from Downers Grove, IL)
- 3 days ago
Role: Deskside L2 Support Engineer Location: NYC, NY (5 days onsite a week) Position Overview We are seeking a skilled and customer-focused IT Deskside Support Engineer to join our team. The ideal...
- Chicago, IL (20 miles from Downers Grove, IL)
- 3 days ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 3 days ago
Proficient with Windows desktop/laptop operating systems. Proficient with configurations and setup of PCs, printers and Mobile devices....
Demographic Data for Downers Grove, IL
Moving to Downers Grove, IL? Find some basic demographic data about Downers Grove, IL below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Downers Grove, IL
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Downers Grove, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Technician Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »