Help Desk Manager Jobs in Downers Grove, IL

A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.

Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.

1-9 of 9 Jobs

Application Support Specialist

Chicago, IL (20 miles from Downers Grove, IL)
4 days ago

Chicago, IL (20 miles from Downers Grove, IL)
4 days ago

Job Description seoClarity is the technology leader in enterprise Search Engine Optimization (SEO) technology and services. Our technology platform and services help the world's best and biggest...

IT Helpdesk Supervisor I

Des Plaines, IL (18 miles from Downers Grove, IL)
5 days ago

Des Plaines, IL (18 miles from Downers Grove, IL)
5 days ago

Required Knowledge, Skills, Abilities, and Other Characteristics Proven experience leading a technical team of Help Desk support personnel....

Manager - Service Desk & Endpoint Systems

Evanston, IL (23 miles from Downers Grove, IL)
6 days ago

Evanston, IL (23 miles from Downers Grove, IL)
6 days ago

Microsoft AVD (Azure Virtual Desktop) SCCM and Intune Desktop patch management Software/operating system update packaging and deployment....

ITS Helpdesk Manager

Aurora, IL (12 miles from Downers Grove, IL)
30+ days ago

Aurora, IL (12 miles from Downers Grove, IL)
30+ days ago

Manage end user operating system and software application configurations and deployment. Includes creation of gold master computer deployment images using various software deployment tools....

Director, Help Desk Services

Chicago, IL (20 miles from Downers Grove, IL)
45+ days ago

Chicago, IL (20 miles from Downers Grove, IL)
45+ days ago

The Safer Foundation is a social service provider to individuals with arrest and conviction records. Through a full range of services, including case management, educational instruction and...

IT Service Desk Supervisor

Chicago, IL (20 miles from Downers Grove, IL)
45+ days ago

Chicago, IL (20 miles from Downers Grove, IL)
45+ days ago

This role focuses on maintaining high standards of customer service, managing ticket resolution workflows, and ensuring adnce to established IT service management processes....

Sr. Application Support Specialist

Franklin Park, IL (11 miles from Downers Grove, IL)
90+ days ago

Franklin Park, IL (11 miles from Downers Grove, IL)
90+ days ago

Transcendia is a leader in custom engineered materials for critical product components in a wide range of markets and applications. The company provides deep material science expertise,...

Sr. Support Center (Service Desk) Manager

Chicago, IL (20 miles from Downers Grove, IL)
90+ days ago

Chicago, IL (20 miles from Downers Grove, IL)
90+ days ago

Sr. Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team...

Application Support Specialist

Chicago, IL (20 miles from Downers Grove, IL)
90+ days ago

Chicago, IL (20 miles from Downers Grove, IL)
90+ days ago

Position Summary The application support specialist is a key member of an overall team responding to customer inquiries across the full suite of our software. They are responsive, helpful,...

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Demographic Data for Downers Grove, IL

Moving to Downers Grove, IL? Find some basic demographic data about Downers Grove, IL below.

Median Age

Average Household Income

Home Value vs Household Income in Downers Grove, IL

Local

National

Total Population

57,972

Number of Businesses

2,436

City Size

Medium

Help Desk Manager Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Help Desk - Manager

To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk - Technician

To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...

Help Desk Essentials

This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...

Title Synonyms

Users interested in this job title also searched for the following job title

Help Desk Director

Salary for Help Desk Manager Jobs in Downers Grove, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Downers Grove, IL offer the following education background

Bachelor's Degree

41.6%

Associate's Degree

17.5%

Master's Degree

17.5%

Vocational Degree or Certification

13.4%

High School or GED

7.2%

Some College

1.7%

Doctorate Degree

1.0%

Some High School

0.2%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in Downers Grove, IL

6-8 years

40.0%

4-6 years

23.9%

10+ years

13.3%

2-4 years

11.2%

8-10 years

10.6%

1-2 years

1.1%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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