Help Desk Technician Jobs in Illinois
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
Integration & SCADA Support Engineer
- Fairview Heights, IL
- 12 hours ago
- Fairview Heights, IL
- 12 hours ago
If you aspire to start a career working alongside experts in the field, gaining the knowledge and experience to become an expert yourself, this is a fantastic opportunity for you. You will have...
Job Summary: CLIENT SUPPORT SPECIALIST Location: Work from home, Ohio, Kentucky, Illinois, Michigan, Tennessee Division: Ticketmaster US Line Manager: Area Manager Contract Terms: Full Time THE...
The Forest Preserve District of DuPage County provides opportunities for people to connect with nature. We offer to the public 60 forest preserves, 175 miles of trails, 47 miles of rivers and...
Working knowledge and ability to speak intelligently about operating systems (windows 10, Apple,), networking (IP address spaces, DNS, ports), network storage (SAN, NAS), on prem Servers, cloud, workstation...
Helpdesk Support Specialist (Part Time)
- Downers Grove, IL
- 14 hours ago
- Downers Grove, IL
- 14 hours ago
Overview About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. XIT Staffing, a division of Xerox dedicated to staffing solutions, is...
system using manual and automated software systems Maintain hardware asset inventory lists according to insurance, accounting, and ISO requirements Install and configure non-proprietary applications...
Mainframe Technical Support Engineer - Storage Management
- Lisle, IL
- 22 hours ago
- Lisle, IL
- 22 hours ago
Please Note: If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) If you already have a Candidate Account, please...
Your Opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the...
Role: Deskside L2 Support Engineer Location: NYC, NY (5 days onsite a week) Position Overview We are seeking a skilled and customer-focused IT Deskside Support Engineer to join our team. The ideal...
Proficient with Windows desktop/laptop operating systems. Proficient with configurations and setup of PCs, printers and Mobile devices....
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly...
systems and office applications, specifically Windows 10 and Office 2016/365 Broad application support experience in a legal environment Knowledge of video-conferencing and telecom support Experience...
Apply Job Type Full-time Description We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over...
systems Professional written and verbal communication skills Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers...
Demographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Illinois
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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