Help Desk Technician Jobs in Illinois
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
To be a team member at ADB Companies, or as we call it, part of the A-Team, you must be ALL IN to support the companys mission, vision, and values. OUR MISSION: We are a customer-centric partner...
The Network/Systems Administrator will manage and administer Office 365, Windows Server, firewall, and local network across our branches nationwide. They will recommend software and hardware...
at Press Ganey Associates, LLC in Chicago, Illinois, United States Job Description Company Description PG Forsta is the leading experience measurement, data analytics, and insights provider for...
Your Opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the...
Train users on internal systems and Microsoft Office Provide level one help desk support Maintain records of hardware, licenses, and media Enter purchase requests Load/Catalog backup media....
Job Description: ITW (NYSE: ITW) is a Fortune 200 global multi-industrial manufacturing leader with revenues totaling $14.1 billion in 2019. The company's seven industry-leading segments leverage...
Location - Hybrid As a member of the OneID Support Team, you will provide Level 2 support for products utilizing our identity management services and federated solutions. Your responsibilities...
Kilpatrick, a large international law firm, is seeking a Client Support Specialist for our Finance Department in our Chicago, Dallas, Houston or Atlanta office. This position will be part of our...
, database, sql, sql server, sql database Top Skills Details cad software, cad program, Help desk support, Help desk, Troubleshooting, Customer service, Service desk, Technical support, cad/cam, cam...
Primary Responsibilities Provide first-line help desk support, troubleshooting technical issues, and ensuring timely resolutions....
Extra Help Parking Technology Assistant Job no: 519990 Work type: On Campus Location: Normal, Illinois Title: Extra Help Parking Technology Assistant Division Name: Finance and Planning...
desk technicians, call center associates, retail associates, customer service experts, and veterans....
DESKTOP and HELPDESK SUPPORT NEW
- Scott Air Force Base, IL
- 1 day ago
- Scott Air Force Base, IL
- 1 day ago
Help Desk support shall include troubleshooting analysis, diagnosis, and resolution of workstation and peripheral problems IAW approved baseline configurations....
They are actively seeking a Service/Help Desk Technician based in O'Fallon, IL. This is a fulltime, onsite role. An active DoD Secret clearance is required for this role....
Basic Qualifications High school or equivalent diploma 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience 2+ years of supporting and maintaining a corporate network...
Demographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Illinois
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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