Help Desk Manager Jobs in Spring, TX
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Houston, TX (21 miles from Spring, TX)
- 22 days ago
- Houston, TX (21 miles from Spring, TX)
- 22 days ago
Wood are looking for Deskside Support Coordinators to help deliver day to day IT support for simple IT issues through our IT user support tool service. This support will be provided by telephone,...
Senior Quorum Application Support Specialist
- Houston, TX (21 miles from Spring, TX)
- 23 days ago
- Houston, TX (21 miles from Spring, TX)
- 23 days ago
Senior Quorum Application Support Specialist Type of hire: 6+ Months Location - Houston, TX Description: The Senior Specialist, Operations/IT Applications reports to the Manager, Operations...
Quorum Application Support Specialist (Only Local to Houston candidates can apply)
- Houston, TX (21 miles from Spring, TX)
- 30+ days ago
- Houston, TX (21 miles from Spring, TX)
- 30+ days ago
Role: Quorum Application Support Specialist Location: Houston, TX (onsite) Duration: 6 Months Contract The Quorum Application Support Specialist will report to the Manager, Operations Applications...
- Houston, TX (21 miles from Spring, TX)
- 29 days ago
- Houston, TX (21 miles from Spring, TX)
- 29 days ago
['Houston Texans', '3.3', 'IT Service Desk Manager', 'Apply on employer site', 'Apply now', 'Houston, TX', '', '$63K - $88K', '\xa0', '(Glassdoor est.)'][]
Break-fix support for Laptop, desktops, tablets and associated hardware peripherals IMAC support including large scale/bulk office moves/re-stack activities (all moves) Support for Operating System,...
Cactus Wellhead - Global IT Help Desk Manager
- Houston, TX (21 miles from Spring, TX)
- 30+ days ago
- Houston, TX (21 miles from Spring, TX)
- 30+ days ago
Identify, contract, and manage third-party vendors to provide Tier 1 help desk support for global end-users....
LIS SECREP: Information Technology Support Manager(Contingency Hire)
- Houston, TX (21 miles from Spring, TX)
- 90+ days ago
- Houston, TX (21 miles from Spring, TX)
- 90+ days ago
Provide help desk support to the entire Team to include subcontractors as required. Coordinate with the KBR corporate IT Helpdesk on new user account creation and maintenance....
Demographic Data for Spring, TX
Moving to Spring, TX? Find some basic demographic data about Spring, TX below.
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Salary for Help Desk Manager Jobs in Spring, TX
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Spring, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Client Support
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Network Infrastructure
- Operating Systems
- Technical Troubleshooting
- Ansible
- IT Operations
- IT Service Management
- VMware
- Remote Support
- Application Support
- PostgreSQL
- IT Leadership
- Virtualization
- Backup
- Windows 10
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Information Technology Management
- Help Desk Support
- Microsoft Azure
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- JIRA
- Installation
- Resolution
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Information Technology
- Customer Satisfaction
- Technical Support
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Interpersonal Skills
- Coaching
- Policy Development
- Sales
- Project Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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