Help Desk Manager Jobs
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Tri-Mar Consulting Inc
- Albany, NY
- 6 days ago
- Tri-Mar Consulting Inc
- Albany, NY
- 6 days ago
Responsibilities include but not limited to: Monitor/oversee the local technical environment to ensure proper functioning (e.g. ensure network infrastructure, video conference, and other local systems...
Tier alignment Operating system alignment Right skills/bandwidth Prioritization Ensure response time objectives for ticket and call handling are met....
TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years. TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage...
Hello, were As the IT Helpdesk Supervisor, you will Supervise the daily functions of the IT Helpdesk services. Provide supervision and direction to support IT Helpdesk positions by assigning work,...
Systems Expertise in Windows macOS and Linux operating systems Active Directory Managing user accounts groups and permissions Group Policy Configuring and managing Group Policy Objects GPOs for security...
Associate Director, Application Support Specialist
- New York, NY
- 20 hours ago
- New York, NY
- 20 hours ago
Job Title: Associate Director, Application Support Specialist Department: Information Technology Reports To: Director, Desktop Support FLSA Code: Exempt Estimated Salary: $125,000 - $135,000 Job...
systems, devices, applications, and software to perform complex information management tasks required under the project scope. - Input all completed work into a ticketed tracking system and ensure...
Strong technical knowledge of desktop operating systems and software applications Experience providing deskside support to end-users in a corporate environment Excellent communication and customer service...
Strong technical knowledge of desktop operating systems and software applications Experience providing deskside support to end-users in a corporate environment Excellent communication and customer service...
Experience with various versions of Microsoft operating systems. Experience with various versions of Microsoft Office Suites. Some experience with AD and imaging software....
Strong knowledge of Windows and macOS operating systems. Familiarity with network protocols and troubleshooting techniques. Excellent communication and interpersonal skills....
management methodologies....
. • Strong knowledge of Windows and macOS operating systems. • Familiarity with network protocols and troubleshooting techniques. • Excellent communication and interpersonal skills. • Ability to work...
Summary The IT Support Manager is responsible for all technical support activities in a 24/7/365 environment and oversees timely delivery of quality technical support service to customers. The IT...
IT Manager & End User Support Supervisor Kentucky Truck Plant
- Louisville, KY
- 1 day ago
- Louisville, KY
- 1 day ago
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, were all a part of something bigger than...
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs Nationwide
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Client Support
- Printer Support
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Ansible
- IT Operations
- IT Service Management
- VMware
- Remote Support
- Application Support
- PostgreSQL
- Virtualization
- Backup
- Windows 10
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Help Desk Support
- Engineering Management
- Incident Management
- ServiceNow
- ITIL
- IT Support
- Optimization
- JIRA
- Key Performance Indicator
- Installation
- Resolution
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Staffing
- Troubleshooting
- Implementation
- Process Improvement
- Customer Relations
- Prioritizing
- Documentation
- Collaboration
- Reporting
- Employee Development
- Coaching
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
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