Help Desk Manager Jobs in Texas
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Break-fix support for Laptop, desktops, tablets and associated hardware peripherals IMAC support including large scale/bulk office moves/re-stack activities (all moves) Support for Operating System,...
Systems, Microsoft Office 365, Dell laptops, ITAM (SCCM/Landesk), computer imaging, Antivirus, Active Directory, Wired/Wireless Networking, Shoretel VOIP, Microsoft SharePoint, Smartphones & Tablets...
Identify, contract, and manage third-party vendors to provide Tier 1 help desk support for global end-users....
Position Description: We are looking for an experienced and dynamic Helpdesk Lead to oversee our Tier 2, and 3 support teams. The successful candidate will be responsible for managing the helpdesk...
At CompucomStaffing (, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. We have a brand new opportunity available for...
Being responsible for the delivery of IT services, including help desk support, application maintenance, and infrastructure management....
systems....
Familiarity with Service Management ticketing systems (Jira)....
Help Desk Manager II - Senior Computer Analyst
- San Antonio, TX
- 9 days ago
- San Antonio, TX
- 9 days ago
Experience ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately....
U.S. - Finding purpose at CGI By playing this video you consent to Google/YouTube processing your data and using cookies - Learn more. Position Description: CGI has an immediate need for an...
Application Support Specialist III - 4563 Category: Service Desk / End User Services Main location: United States, Virginia, Reston Alternate Location(s): United States, South Carolina, Columbia...
Manager, Technical Support & Client Services Trinity University
- San Antonio, TX
- 13 days ago
- San Antonio, TX
- 13 days ago
Job Family Group: Staff Department/Office: Strategy & Partnerships (Arturo De Los Santos) Time Type: Full time Compensation: $66,708.45-$83,385.56 Please note, starting salaries are based on...
By playing this video you consent to Google/YouTube processing your data and using cookies Learn more. Position Description: CGI has an immediate need for an Application Support Specialist V to...
By playing this video you consent to Google/YouTube processing your data and using cookies Learn more. Position Description: CGI has an immediate need for an Application Support Specialist IV to...
Manager, Technical Support & Client Services
- San Antonio, TX
- 15 days ago
- San Antonio, TX
- 15 days ago
Job Family Group: Staff Department/Office: Strategy & Partnerships (Arturo De Los Santos) Time Type: Full time Compensation: $66,708.45-$83,385.56 Please note, starting salaries are based on...
Demographic Data for Texas
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Salary for Help Desk Manager Jobs in Texas
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Texas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Help Desk Management
- AutoSys
- Remote Desktop Protocol
- Client Support
- Computer Science
- Technical Troubleshooting
- Problem Management
- Operating Systems
- Knowledge Management
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Unix/Linux
- Application Support
- Windows OS
- Systems Administration
- Incident Management
- Service Delivery
- Help Desk Support
- Engineering Management
- ITIL
- UNIX
- ServiceNow
- IT Support
- Optimization
- Microsoft Active Directory
- Key Performance Indicator
- Information Technology
- Resolution
- Installation
- Engineering
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Staffing
- Implementation
- Troubleshooting
- Prioritizing
- Investigation
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Microsoft Office
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
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