Help Desk Manager Jobs in Texas
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Systems Service Desk Supervisor (Full time) - Plano, Richardson
- Plano, TX
- 15 hours ago
- Plano, TX
- 15 hours ago
External Applicants: Please apply through Prosperity Bank's Career Center at. Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you...
The candidate will support End users with Software/Hardware, Windows 10/11 Operating System, Microsoft office and Application installation & troubleshooting....
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
Help Desk Supervisor (Senior) - (626) EPS Corporation View Employer's ProfileFOLLOW EMPLOYER Yesterday Secret Unspecified Unspecified IT - Support Randolph Air Force Base, TX (ON-SITE/OFFICE)...
Proficiency in using Jira Service Management and Jira Software platforms. Experience managing multiple streams of issues and customers....
The Service Desk Manager will oversee the delivery of IT services across the organization, ensuring alignment with business goals and objectives. This role focuses on enhancing quality, improving...
Manager, Technical Support EDB - 3.6 Austin, TX Job Details Estimated: $115K - $145K a year 11 hours ago Qualifications Jira Computer science Management Computer Science Kubernetes Ansible 5 years...
Remote WorkBreak-fix support for Laptop, desktops, tablets and associated hardware peripherals IMAC support including large scale/bulk office moves/re-stack activities (all moves) Support for Operating System,...
systems (Windows 11, macOS, Android, iOS) and their configuration Basic working knowledge in endpoint management platforms such as Google Device Management, Microsoft Intune, JAMF or Meraki MDM....
Job Summary The Service Desk Supervisor will manage the daily operations of the User Support Coordinators. The supervisor will oversee all incoming requests and assist with determining leveling...
Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital...
Remote WorkWood are looking for Deskside Support Coordinators to help deliver day to day IT support for simple IT issues through our IT user support tool service. This support will be provided by telephone,...
Senior Quorum Application Support Specialist Type of hire: 6+ Months Location - Houston, TX Description: The Senior Specialist, Operations/IT Applications reports to the Manager, Operations...
Quorum Application Support Specialist (Only Local to Houston candidates can apply)
- Houston, TX
- 30+ days ago
- Houston, TX
- 30+ days ago
Role: Quorum Application Support Specialist Location: Houston, TX (onsite) Duration: 6 Months Contract The Quorum Application Support Specialist will report to the Manager, Operations Applications...
Solid understanding of computer hardware, operating systems (Windows, Mac OS, or Linux), and network fundamentals....
Demographic Data for Texas
Moving to Texas? Find some basic demographic data about Texas below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Texas
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Texas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Client Support
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Network Infrastructure
- Operating Systems
- Technical Troubleshooting
- Ansible
- IT Operations
- IT Service Management
- VMware
- Remote Support
- Application Support
- PostgreSQL
- IT Leadership
- Virtualization
- Backup
- Windows 10
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Information Technology Management
- Help Desk Support
- Microsoft Azure
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- JIRA
- Installation
- Resolution
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Information Technology
- Customer Satisfaction
- Technical Support
- Networking
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Interpersonal Skills
- Coaching
- Policy Development
- Project Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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