Help Desk Manager Jobs in Pasadena, TX
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Application Support Specialist
- Houston, TX (10 miles from Pasadena, TX)
- 3 days ago
- Houston, TX (10 miles from Pasadena, TX)
- 3 days ago
Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence,...
- Baytown, TX (20 miles from Pasadena, TX)
- 18 days ago
- Baytown, TX (20 miles from Pasadena, TX)
- 18 days ago
Break-fix support for Laptop, desktops, tablets and associated hardware peripherals IMAC support including large scale/bulk office moves/re-stack activities (all moves) Support for Operating System,...
- Houston, TX (10 miles from Pasadena, TX)
- 30+ days ago
- Houston, TX (10 miles from Pasadena, TX)
- 30+ days ago
['Houston Texans', '3.3', 'IT Service Desk Manager', 'Apply on employer site', 'Apply now', 'Houston, TX', '', '$63K - $88K', '\xa0', '(Glassdoor est.)'][]
Cactus Wellhead - Global IT Help Desk Manager
- Houston, TX (10 miles from Pasadena, TX)
- 45+ days ago
- Houston, TX (10 miles from Pasadena, TX)
- 45+ days ago
Identify, contract, and manage third-party vendors to provide Tier 1 help desk support for global end-users....
LIS SECREP: Information Technology Support Manager(Contingency Hire)
- Houston, TX (10 miles from Pasadena, TX)
- 90+ days ago
- Houston, TX (10 miles from Pasadena, TX)
- 90+ days ago
Provide help desk support to the entire Team to include subcontractors as required. Coordinate with the KBR corporate IT Helpdesk on new user account creation and maintenance....
Demographic Data for Pasadena, TX
Moving to Pasadena, TX? Find some basic demographic data about Pasadena, TX below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Manager Jobs in Pasadena, TX
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Pasadena, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Client Support
- Puppet Software
- Design Patterns
- Systems Center Configuration Manager
- Problem Management
- Technical Troubleshooting
- Ansible
- IT Operations
- VMware
- Remote Support
- Application Support
- BMC Remedy
- PostgreSQL
- IT Service Management
- Virtualization
- Windows 10
- Backup
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Incident Management
- Help Desk Support
- Microsoft Azure
- ServiceNow
- Customer Success
- IT Support
- ITIL
- Mac Skills
- JIRA
- Resolution
- Installation
- Artificial Intelligence
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Employee Development
- Reporting
- Coaching
- Policy Development
- Project Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Manager Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
Switching to a Career in Technology
As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.
Read article »