Help Desk Manager Jobs in Albemarle, NC
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Misenheimer, NC (11 miles from Albemarle, NC)
- 2 days ago
- Misenheimer, NC (11 miles from Albemarle, NC)
- 2 days ago
This position oversees the technical support team, ensuring efficient resolution of lT issues and maintaining high service standards. Key responsibilities include managing the help desk...
Demographic Data for Albemarle, NC
Moving to Albemarle, NC? Find some basic demographic data about Albemarle, NC below.
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Salary for Help Desk Manager Jobs in Albemarle, NC
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Albemarle, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Help Desk Management
- AutoSys
- Computer Science
- Systems Center Configuration Manager
- Technical Troubleshooting
- Problem Management
- Knowledge Management
- IT Service Management
- BMC Remedy
- IT Operations
- Unix/Linux
- Remote Support
- Windows 10
- Application Support
- Windows OS
- Mobile Device Management
- Systems Administration
- Incident Management
- Service Delivery
- Help Desk Support
- Engineering Management
- UNIX
- ServiceNow
- ITIL
- IT Support
- Optimization
- Microsoft Active Directory
- Key Performance Indicator
- Information Technology
- Installation
- Resolution
- Engineering
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Staffing
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Investigation
- Collaboration
- Documentation
- Reporting
- Microsoft Office
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
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