Help Desk Manager Jobs in North Carolina
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Applications Quality, Operations, and Support Manager Salary $88,187.00 - $154,327.00 Annually Location Wake County, NC Job Type Permanent Full-Time Remote Employment Flexible/Hybrid Job Number...
The North Carolina State Bureau of Investigation (SBI) is seeking a highly qualified information technology professional who will be responsible for the availability, accessibility, quality, and...
Posting Information Department: SA Housing and Residential Edu-653001 Career Area: Student Services Is this an internal only recruitment?: No Posting Open Date : 03/03/2025 Application Deadline:...
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Support Manager will be responsible for managing a world-class...
The Service Desk Supervisor is responsible for managing the day-to-day operations of the service desk, including Level 1 support ensuring that customer service standards are met, and that the...
Knowledge of relevant industry standards and best practices for service management. Comprehensive understanding of the organization’s business operations....
LIS SECREP: Information Technology Support Manager(Contingency Hire)
- Camp Lejeune, NC
- 45+ days ago
- Camp Lejeune, NC
- 45+ days ago
Provide help desk support to the entire Team to include subcontractors as required. Coordinate with the KBR corporate IT Helpdesk on new user account creation and maintenance....
Sr. Support Center (Service Desk) Manager
- Winston Salem, NC
- 90+ days ago
- Winston Salem, NC
- 90+ days ago
Sr. Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team...
Demographic Data for North Carolina
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Salary for Help Desk Manager Jobs in North Carolina
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Help Desk Management
- AutoSys
- Remote Desktop Protocol
- Client Support
- Computer Science
- Technical Troubleshooting
- Problem Management
- Operating Systems
- Knowledge Management
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Unix/Linux
- Application Support
- Windows OS
- Systems Administration
- Incident Management
- Service Delivery
- Help Desk Support
- Engineering Management
- ITIL
- UNIX
- ServiceNow
- IT Support
- Optimization
- Microsoft Active Directory
- Key Performance Indicator
- Information Technology
- Resolution
- Installation
- Engineering
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Staffing
- Implementation
- Troubleshooting
- Prioritizing
- Investigation
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Microsoft Office
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
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