Help Desk Manager Jobs in New Rochelle, NY
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- New York, NY (15 miles from New Rochelle, NY)
- 16 hours ago
- New York, NY (15 miles from New Rochelle, NY)
- 16 hours ago
Exposure to tablet and Smartphone devices Experience supporting and maintaining telephony systems Understanding and ability to setup basic network infrastructure A good understanding of basic data and...
- Far Rockaway, NY (20 miles from New Rochelle, NY)
- 13 days ago
- Far Rockaway, NY (20 miles from New Rochelle, NY)
- 13 days ago
In-depth knowledge of IT service management processes and best practices....
Senior Manager of Application Support
- Norwalk, CT (23 miles from New Rochelle, NY)
- 15 days ago
- Norwalk, CT (23 miles from New Rochelle, NY)
- 15 days ago
Position Overview: The Sr. Manager, Application Support will be responsible for leading the business and IT relationship for support initiatives. The role will serve as a front-end point of...
- Mahwah, NJ (23 miles from New Rochelle, NY)
- 21 days ago
- Mahwah, NJ (23 miles from New Rochelle, NY)
- 21 days ago
Core Function: The Regional Team Lead oversees and leads a specific region. This role's function is to help lead, develop, maintain, and implement process for the Deskside, MFG, and PC Refresh...
desk management, or a related role, preferably in a higher education environment....
Application Support Specialist
- New York, NY (15 miles from New Rochelle, NY)
- 27 days ago
- New York, NY (15 miles from New Rochelle, NY)
- 27 days ago
Hours: Full Time- 35 Hours Work Location: 30-30 Thomson Avenue, LIC, NY 11101 The NYC Department of Design and Construction, Technology and Innovation Division seeks an Application Support...
Application Support Specialist, 9171-309-N
- Brooklyn, NY (18 miles from New Rochelle, NY)
- 28 days ago
- Brooklyn, NY (18 miles from New Rochelle, NY)
- 28 days ago
For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and...
Americas East/Central Service Desk Manager
- New York, NY (15 miles from New Rochelle, NY)
- 30+ days ago
- New York, NY (15 miles from New Rochelle, NY)
- 30+ days ago
What you'll do We're looking for an experienced and knowledgeable IT Leader to join us as the AMERS East Central Help Desk Manager....
Application Support Specialist
- New York, NY (15 miles from New Rochelle, NY)
- 30+ days ago
- New York, NY (15 miles from New Rochelle, NY)
- 30+ days ago
Responsibilities : Specific duties include, but are not limited to, the following: Proficient knowledge of operating systems, devices, applications and software: Symitar Episys Quest, Meridian Link...
Associate Director - Service Desk Manager
- New York City, NY (18 miles from New Rochelle, NY)
- 30+ days ago
- New York City, NY (18 miles from New Rochelle, NY)
- 30+ days ago
Familiarity with IT service management tools and incident management software (e.g., ServiceNow, BMC Remedy)....
Associate Director - The Service Desk Manager
- New York City, NY (18 miles from New Rochelle, NY)
- 30+ days ago
- New York City, NY (18 miles from New Rochelle, NY)
- 30+ days ago
Familiarity with IT service management tools and incident management software (e.g., ServiceNow, BMC Remedy)....
Sr. Support Center (Service Desk) Manager
- Newark, NJ (23 miles from New Rochelle, NY)
- 90+ days ago
- Newark, NJ (23 miles from New Rochelle, NY)
- 90+ days ago
Sr. Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team...
Application Support Specialist
- Queens Village, NY (13 miles from New Rochelle, NY)
- 90+ days ago
- Queens Village, NY (13 miles from New Rochelle, NY)
- 90+ days ago
Hours: Full Time- 35 Hours Work Location: 30-30 Thomson Avenue, LIC, NY 11101 The NYC Department of Design and Construction, Technology and Innovation Division seeks an Application Support...
Demographic Data for New Rochelle, NY
Moving to New Rochelle, NY? Find some basic demographic data about New Rochelle, NY below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in New Rochelle, NY
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in New Rochelle, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Help Desk Management
- AutoSys
- Remote Desktop Protocol
- Client Support
- Computer Science
- Technical Troubleshooting
- Problem Management
- Operating Systems
- Knowledge Management
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Unix/Linux
- Application Support
- Windows OS
- Systems Administration
- Incident Management
- Service Delivery
- Help Desk Support
- Engineering Management
- ITIL
- UNIX
- ServiceNow
- IT Support
- Optimization
- Microsoft Active Directory
- Key Performance Indicator
- Information Technology
- Resolution
- Installation
- Engineering
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Staffing
- Implementation
- Troubleshooting
- Prioritizing
- Investigation
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Microsoft Office
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
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