Help Desk Manager Jobs in New York
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Tri-Mar Consulting Inc
- Albany, NY
- 1 day ago
- Tri-Mar Consulting Inc
- Albany, NY
- 1 day ago
Responsibilities include but not limited to: Monitor/oversee the local technical environment to ensure proper functioning (e.g. ensure network infrastructure, video conference, and other local systems...
Exposure to tablet and Smartphone devices Experience supporting and maintaining telephony systems Understanding and ability to setup basic network infrastructure A good understanding of basic data and...
In-depth knowledge of IT service management processes and best practices....
JOB SUMMARY Calero, the leading technology expense management solution for complex enterprises, is looking for an Application Support Specialist in our Rochester office. Reporting to the...
Akima Support Operations (ASO) is looking for an Information Technology Support Manager. to work in Albany, Georgia. To join our team of outstanding professionals, apply today! Responsibilities...
desk management, or a related role, preferably in a higher education environment....
Hours: Full Time- 35 Hours Work Location: 30-30 Thomson Avenue, LIC, NY 11101 The NYC Department of Design and Construction, Technology and Innovation Division seeks an Application Support...
For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and...
What you'll do We're looking for an experienced and knowledgeable IT Leader to join us as the AMERS East Central Help Desk Manager....
Responsibilities : Specific duties include, but are not limited to, the following: Proficient knowledge of operating systems, devices, applications and software: Symitar Episys Quest, Meridian Link...
Associate Director - Service Desk Manager
- New York City, NY
- 30+ days ago
- New York City, NY
- 30+ days ago
Familiarity with IT service management tools and incident management software (e.g., ServiceNow, BMC Remedy)....
Associate Director - The Service Desk Manager
- New York City, NY
- 30+ days ago
- New York City, NY
- 30+ days ago
Familiarity with IT service management tools and incident management software (e.g., ServiceNow, BMC Remedy)....
Manager Technical Support Operations - Remote based from EMEA
- Paris, NY
- 90+ days ago
- Paris, NY
- 90+ days ago
Aircall is a place where voices are valued. Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower...
Remote WorkWorks with Service Management to ensure a seamless approach to support and security....
Sr. Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team...
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Title Synonyms
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Salary for Help Desk Manager Jobs in New York
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Help Desk Management
- AutoSys
- Remote Desktop Protocol
- Client Support
- Computer Science
- Technical Troubleshooting
- Problem Management
- Operating Systems
- Knowledge Management
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Unix/Linux
- Application Support
- Windows OS
- Systems Administration
- Incident Management
- Service Delivery
- Help Desk Support
- Engineering Management
- ITIL
- UNIX
- ServiceNow
- IT Support
- Optimization
- Microsoft Active Directory
- Key Performance Indicator
- Information Technology
- Resolution
- Installation
- Engineering
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Staffing
- Implementation
- Troubleshooting
- Prioritizing
- Investigation
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Microsoft Office
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
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