Help Desk Manager Jobs in New York
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Tri-Mar Consulting Inc
- Albany, NY
- 9 days ago
- Tri-Mar Consulting Inc
- Albany, NY
- 9 days ago
Responsibilities include but not limited to: Monitor/oversee the local technical environment to ensure proper functioning (e.g. ensure network infrastructure, video conference, and other local systems...
Job Title: Associate Director, Application Support Specialist Department: Information Technology Reports To: Director, Desktop Support FLSA Code: Exempt Estimated Salary: $125,000 - $135,000 Job...
Stay up-to-date with emerging technologies and trends in desktop support and help desk management....
IT Helpdesk Manager Empire State Realty Trust - 3.1 New York, NY Job Details Full-time $130,000 - $145,000 a year 2 hours ago Benefits Paid parental leave AD&D insurance Disability insurance...
As an IT Helpdesk Supervisor at Reliant, you will: + Supervises help desk support staff's daily activities ensuring timely and professional delivery of technical support to staff. + Develops regular...
Bachelor s degree in computer science, Information Technology, or related field Strong technical expertise in server administration, network infrastructure, Azure Active Directory management and administering...
Overview At LiveOnNY we save lives, provide comfort, and strengthen legacies through organ, eye and tissue donation for the 13 million New Yorkers we serve. The Level 1 Deskside Support...
Overview The Level 2 Deskside Support Technician: will provide advanced support for hardware, software, network, CCaaS, and IP Telephony systems. This position includes overseeing escalated...
Enterprise Application Support Manager (Manager of Administration. MIS), Enterprise Support Services
- New York, NY
- 23 days ago
- New York, NY
- 23 days ago
Enterprise Application Support Manager (Manager of Administration. MIS), Enterprise Support Services DepartmentENTERPRISE SUPPORT SERVICES Location Manhattan Job ID119695 Civil Service...
Tech Support Manager As the Technical Support Manager, you will lead and oversee the Technical Support Engineers within the End User Services team. Your role will be critical in ensuring that the...
What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize...
Akima Support Operations (ASO) is looking for an Information Technology Support Manager. to work in Albany, Georgia. To join our team of outstanding professionals, apply today! Responsibilities...
For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and...
What you'll do We're looking for an experienced and knowledgeable IT Leader to join us as the AMERS East Central Help Desk Manager....
Manager Technical Support Operations - Remote based from EMEA
- Paris, NY
- 90+ days ago
- Paris, NY
- 90+ days ago
Aircall is a place where voices are valued. Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower...
Remote WorkDemographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
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Title Synonyms
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Salary for Help Desk Manager Jobs in New York
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Client Support
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Network Infrastructure
- Operating Systems
- Technical Troubleshooting
- Ansible
- IT Operations
- IT Service Management
- VMware
- Remote Support
- Application Support
- PostgreSQL
- IT Leadership
- Virtualization
- Backup
- Windows 10
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Information Technology Management
- Help Desk Support
- Microsoft Azure
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- JIRA
- Installation
- Resolution
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Information Technology
- Customer Satisfaction
- Technical Support
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Interpersonal Skills
- Coaching
- Policy Development
- Sales
- Project Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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