Help Desk Manager Jobs in Bowling Green, NY
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- New York, NY (4 miles from Bowling Green, NY)
- 21 hours ago
- New York, NY (4 miles from Bowling Green, NY)
- 21 hours ago
Exposure to tablet and Smartphone devices Experience supporting and maintaining telephony systems Understanding and ability to setup basic network infrastructure A good understanding of basic data and...
- Far Rockaway, NY (15 miles from Bowling Green, NY)
- 13 days ago
- Far Rockaway, NY (15 miles from Bowling Green, NY)
- 13 days ago
In-depth knowledge of IT service management processes and best practices....
Application Support Specialist
- Parsippany, NJ (22 miles from Bowling Green, NY)
- 13 days ago
- Parsippany, NJ (22 miles from Bowling Green, NY)
- 13 days ago
Application Support Specialist New Jersey, Parsippany-Troy Hills 02/21/2025 Contract Active Job Description: Job Summary: We are seeking a highly skilled Power Platform Administrator to assist...
Application Support Specialist
- Parsippany, NJ (22 miles from Bowling Green, NY)
- 20 days ago
- Parsippany, NJ (22 miles from Bowling Green, NY)
- 20 days ago
Job#: 2064384 Job Description: Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and...
- New Rochelle, NY (19 miles from Bowling Green, NY)
- 26 days ago
- New Rochelle, NY (19 miles from Bowling Green, NY)
- 26 days ago
desk management, or a related role, preferably in a higher education environment....
Application Support Specialist
- New York, NY (4 miles from Bowling Green, NY)
- 27 days ago
- New York, NY (4 miles from Bowling Green, NY)
- 27 days ago
Hours: Full Time- 35 Hours Work Location: 30-30 Thomson Avenue, LIC, NY 11101 The NYC Department of Design and Construction, Technology and Innovation Division seeks an Application Support...
Application Support Specialist, 9171-309-N
- Brooklyn, NY (1 mile from Bowling Green, NY)
- 28 days ago
- Brooklyn, NY (1 mile from Bowling Green, NY)
- 28 days ago
For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and...
Americas East/Central Service Desk Manager
- New York, NY (4 miles from Bowling Green, NY)
- 30+ days ago
- New York, NY (4 miles from Bowling Green, NY)
- 30+ days ago
What you'll do We're looking for an experienced and knowledgeable IT Leader to join us as the AMERS East Central Help Desk Manager....
Application Support Specialist
- New York, NY (4 miles from Bowling Green, NY)
- 30+ days ago
- New York, NY (4 miles from Bowling Green, NY)
- 30+ days ago
Responsibilities : Specific duties include, but are not limited to, the following: Proficient knowledge of operating systems, devices, applications and software: Symitar Episys Quest, Meridian Link...
Associate Director - Service Desk Manager
- New York City, NY (1 mile from Bowling Green, NY)
- 30+ days ago
- New York City, NY (1 mile from Bowling Green, NY)
- 30+ days ago
Familiarity with IT service management tools and incident management software (e.g., ServiceNow, BMC Remedy)....
Associate Director - The Service Desk Manager
- New York City, NY (1 mile from Bowling Green, NY)
- 30+ days ago
- New York City, NY (1 mile from Bowling Green, NY)
- 30+ days ago
Familiarity with IT service management tools and incident management software (e.g., ServiceNow, BMC Remedy)....
- Cedar Knolls, NJ (24 miles from Bowling Green, NY)
- 60+ days ago
- Cedar Knolls, NJ (24 miles from Bowling Green, NY)
- 60+ days ago
The ideal candidate will have 3-5 years of experience in an MSP environment, a strong background in IT service management, and excellent communication skills....
Sr. Support Center (Service Desk) Manager
- Newark, NJ (8 miles from Bowling Green, NY)
- 90+ days ago
- Newark, NJ (8 miles from Bowling Green, NY)
- 90+ days ago
Sr. Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team...
Application Support Specialist
- Queens Village, NY (14 miles from Bowling Green, NY)
- 90+ days ago
- Queens Village, NY (14 miles from Bowling Green, NY)
- 90+ days ago
Hours: Full Time- 35 Hours Work Location: 30-30 Thomson Avenue, LIC, NY 11101 The NYC Department of Design and Construction, Technology and Innovation Division seeks an Application Support...
Demographic Data for Bowling Green, NY
Moving to Bowling Green, NY? Find some basic demographic data about Bowling Green, NY below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Bowling Green, NY
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Bowling Green, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Help Desk Management
- AutoSys
- Client Support
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Problem Management
- Network Infrastructure
- Operating Systems
- Knowledge Management
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Unix/Linux
- Application Support
- Windows OS
- Systems Administration
- Incident Management
- Service Delivery
- Help Desk Support
- Engineering Management
- ITIL
- UNIX
- ServiceNow
- IT Support
- Optimization
- Microsoft Active Directory
- Key Performance Indicator
- Information Technology
- Resolution
- Installation
- Engineering
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Staffing
- Implementation
- Troubleshooting
- Prioritizing
- Investigation
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Microsoft Office
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
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