Help Desk Manager Jobs in Westford, MA

A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.

Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.

1-4 of 4 Jobs

Service Desk Manager, Lead

  • Hanscom AFB, MA (11 miles from Westford, MA)
  • 2 days ago
  • Hanscom AFB, MA (11 miles from Westford, MA)
  • 2 days ago

Service Desk Manager, Lead Key Role: Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles,...

End User Service Desk Supervisor

  • Chelsea, MA (24 miles from Westford, MA)
  • 60+ days ago
  • Chelsea, MA (24 miles from Westford, MA)
  • 60+ days ago

The Executive Office of Technology Services and Security (EOTSS) is the state’s lead office for information technology. EOTSS places our customers and constituents at the heart of everything we...

Remote Work

ITIL Service Desk Manager_VOIP_Cisco exp_W2

  • Cambridge, MA (21 miles from Westford, MA)
  • 90+ days ago
  • Cambridge, MA (21 miles from Westford, MA)
  • 90+ days ago

Company Description We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing. We work along with its...

ITIL Service Desk Manager_VOICE_ITSM_W2

  • Cambridge, MA (21 miles from Westford, MA)
  • 90+ days ago
  • Cambridge, MA (21 miles from Westford, MA)
  • 90+ days ago

Company Description We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing. We work along with its...

Demographic Data for Westford, MA

Moving to Westford, MA? Find some basic demographic data about Westford, MA below.

Local
National
24,618
649
Medium

Help Desk Manager Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Udemy
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
Udemy
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Help Desk Manager Jobs in Westford, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Westford, MA offer the following education background
Bachelor's Degree
41.6%
Associate's Degree
17.5%
Master's Degree
17.5%
Vocational Degree or Certification
13.4%
High School or GED
7.2%
Some College
1.7%
Doctorate Degree
1.0%
Some High School
0.2%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Managers in Westford, MA
6-8 years
40.0%
4-6 years
23.9%
10+ years
13.3%
2-4 years
11.2%
8-10 years
10.6%
1-2 years
1.1%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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