Help Desk Manager Jobs in Massachusetts
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
management methodologies....
What success looks like in this role: Provides support for software, hardware and networking support for desktops, laptops and servers Provides maintenance and support on legacy products May...
A Little About Us** EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere....
Remote WorkWhat success looks like in this role: Provides support for software, hardware and networking support for desktops, laptops and servers Provides maintenance and support on legacy products May...
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on...
Position Summary: The Service Desk Manager will lead and manage Evenflo’s IT Service Desk team, providing end-user support across multiple locations, including remote users. This position is based...
Application Support Specialist (End Client Support)
- Brighton, MA
- 22 days ago
- Brighton, MA
- 22 days ago
Company Overview: Req ID: 318939 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and...
Remote WorkApplication Support Specialist (End Client Support)
- Brighton, MA
- 24 days ago
- Brighton, MA
- 24 days ago
Company Overview:Req ID: 318939NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and...
Remote WorkLocation: Lexington, MA Salary: $20.00 USD Hourly - $22.00 USD Hourly Description: Job Title: Deskside Support Location: Lexington Job Description: We are seeking a dedicated and detail-oriented...
Familiarity with Windows and macOS operating systems. Proficiency with Microsoft Office Suite and Office 365. Strong analytical and technical problem-solving skills....
Service Desk Manager, Lead Key Role: Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles,...
Service Desk Manager, Lead Key Role: Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles,...
Application Support Specialist I, Supply Chain Admin
- Boston, MA
- 60+ days ago
- Boston, MA
- 60+ days ago
Part of the Supply Chain Department resource group responsible for the day-to-day operations of the departments computer system applications. Providing end-user support and application...
Company Description We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing. We work along with its...
Company Description We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing. We work along with its...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Manager Jobs in Massachusetts
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Client Support
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Network Infrastructure
- Operating Systems
- Technical Troubleshooting
- Ansible
- IT Operations
- IT Service Management
- VMware
- Remote Support
- Application Support
- PostgreSQL
- IT Leadership
- Virtualization
- Backup
- Windows 10
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Information Technology Management
- Help Desk Support
- Microsoft Azure
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- JIRA
- Installation
- Resolution
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Information Technology
- Customer Satisfaction
- Technical Support
- Networking
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Interpersonal Skills
- Coaching
- Policy Development
- Project Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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