Help Desk Manager Jobs in Salem, MA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Wilmington, MA (14 miles from Salem, MA)
- 5 days ago
- Wilmington, MA (14 miles from Salem, MA)
- 5 days ago
management methodologies....
- Boston, MA (13 miles from Salem, MA)
- 6 days ago
- Boston, MA (13 miles from Salem, MA)
- 6 days ago
What success looks like in this role: Provides support for software, hardware and networking support for desktops, laptops and servers Provides maintenance and support on legacy products May...
- Boston, MA (13 miles from Salem, MA)
- 7 days ago
- Boston, MA (13 miles from Salem, MA)
- 7 days ago
A Little About Us** EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere....
Remote Work- Cambridge, MA (14 miles from Salem, MA)
- 8 days ago
- Cambridge, MA (14 miles from Salem, MA)
- 8 days ago
What success looks like in this role: Provides support for software, hardware and networking support for desktops, laptops and servers Provides maintenance and support on legacy products May...
Deskside Support AV Technician
- Boston, MA (13 miles from Salem, MA)
- 8 days ago
- Boston, MA (13 miles from Salem, MA)
- 8 days ago
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on...
Application Support Specialist (End Client Support)
- Brighton, MA (17 miles from Salem, MA)
- 22 days ago
- Brighton, MA (17 miles from Salem, MA)
- 22 days ago
Company Overview: Req ID: 318939 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and...
Remote WorkApplication Support Specialist (End Client Support)
- Brighton, MA (17 miles from Salem, MA)
- 24 days ago
- Brighton, MA (17 miles from Salem, MA)
- 24 days ago
Company Overview:Req ID: 318939NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and...
Remote Work- Lexington, MA (16 miles from Salem, MA)
- 30+ days ago
- Lexington, MA (16 miles from Salem, MA)
- 30+ days ago
Location: Lexington, MA Salary: $20.00 USD Hourly - $22.00 USD Hourly Description: Job Title: Deskside Support Location: Lexington Job Description: We are seeking a dedicated and detail-oriented...
- Hanscom AFB, MA (19 miles from Salem, MA)
- 30+ days ago
- Hanscom AFB, MA (19 miles from Salem, MA)
- 30+ days ago
Service Desk Manager, Lead Key Role: Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles,...
Application Support Specialist I, Supply Chain Admin
- Boston, MA (13 miles from Salem, MA)
- 60+ days ago
- Boston, MA (13 miles from Salem, MA)
- 60+ days ago
Part of the Supply Chain Department resource group responsible for the day-to-day operations of the departments computer system applications. Providing end-user support and application...
Demographic Data for Salem, MA
Moving to Salem, MA? Find some basic demographic data about Salem, MA below.
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Title Synonyms
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Salary for Help Desk Manager Jobs in Salem, MA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Salem, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Design Patterns
- Client Support
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Network Infrastructure
- Operating Systems
- Technical Troubleshooting
- Ansible
- IT Operations
- IT Service Management
- VMware
- Remote Support
- Application Support
- PostgreSQL
- IT Leadership
- Virtualization
- Backup
- Windows 10
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Help Desk Support
- Microsoft Azure
- ServiceNow
- ITIL
- IT Support
- JIRA
- Installation
- Resolution
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Information Technology
- Customer Satisfaction
- Technical Support
- Networking
- Operations Management
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Interpersonal Skills
- Coaching
- Policy Development
- Sales
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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