Help Desk Manager Jobs in Dracut, MA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Wilmington, MA (11 miles from Dracut, MA)
- 6 days ago
- Wilmington, MA (11 miles from Dracut, MA)
- 6 days ago
management methodologies....
- Cambridge, MA (23 miles from Dracut, MA)
- 9 days ago
- Cambridge, MA (23 miles from Dracut, MA)
- 9 days ago
What success looks like in this role: Provides support for software, hardware and networking support for desktops, laptops and servers Provides maintenance and support on legacy products May...
- Lexington, MA (16 miles from Dracut, MA)
- 30+ days ago
- Lexington, MA (16 miles from Dracut, MA)
- 30+ days ago
Location: Lexington, MA Salary: $20.00 USD Hourly - $22.00 USD Hourly Description: Job Title: Deskside Support Location: Lexington Job Description: We are seeking a dedicated and detail-oriented...
- Hanscom AFB, MA (15 miles from Dracut, MA)
- 30+ days ago
- Hanscom AFB, MA (15 miles from Dracut, MA)
- 30+ days ago
Service Desk Manager, Lead Key Role: Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles,...
Demographic Data for Dracut, MA
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Salary for Help Desk Manager Jobs in Dracut, MA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Dracut, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Design Patterns
- Client Support
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Operating Systems
- Technical Troubleshooting
- Ansible
- IT Operations
- IT Service Management
- VMware
- Remote Support
- Application Support
- PostgreSQL
- IT Leadership
- Virtualization
- Backup
- Windows 10
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Help Desk Support
- Microsoft Azure
- ServiceNow
- ITIL
- IT Support
- JIRA
- Installation
- Resolution
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Information Technology
- Customer Satisfaction
- Technical Support
- Networking
- Operations Management
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Interpersonal Skills
- Coaching
- Policy Development
- Sales
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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