Help Desk Manager Jobs in Boxborough, MA

A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.

Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.

1-7 of 7 Jobs

Service Desk Manager, Lead

  • Hanscom AFB, MA (12 miles from Boxborough, MA)
  • 2 days ago
  • Hanscom AFB, MA (12 miles from Boxborough, MA)
  • 2 days ago

Service Desk Manager, Lead Key Role: Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles,...

Help Desk Manager

  • Boston, MA (24 miles from Boxborough, MA)
  • 11 days ago
  • Boston, MA (24 miles from Boxborough, MA)
  • 11 days ago

Job Summary Help Desk Manager compensation: $120K A professional services organization specializing in IT consulting is currently seeking a Help Desk Manager to join their team....

Application Support Specialist I, Supply Chain Admin Boston Children's Hospital

  • Boston, MA (24 miles from Boxborough, MA)
  • 45+ days ago
  • Boston, MA (24 miles from Boxborough, MA)
  • 45+ days ago

Part of the Supply Chain Department resource group responsible for the day-to-day operations of the department?s computer system applications. Providing end-user support and application...

Application Support Specialist I, Supply Chain Admin

  • Boston, MA (24 miles from Boxborough, MA)
  • 45+ days ago
  • Boston, MA (24 miles from Boxborough, MA)
  • 45+ days ago

Part of the Supply Chain Department resource group responsible for the day-to-day operations of the departments computer system applications. Providing end-user support and application...

ITIL Service Desk Manager_VOIP_Cisco exp_W2

  • Cambridge, MA (21 miles from Boxborough, MA)
  • 90+ days ago
  • Cambridge, MA (21 miles from Boxborough, MA)
  • 90+ days ago

Company Description We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing. We work along with its...

ITIL Service Desk Manager_VOICE_ITSM_W2

  • Cambridge, MA (21 miles from Boxborough, MA)
  • 90+ days ago
  • Cambridge, MA (21 miles from Boxborough, MA)
  • 90+ days ago

Company Description We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing. We work along with its...

Sr. Support Center (Service Desk) Manager

  • Worcester, MA (21 miles from Boxborough, MA)
  • 90+ days ago
  • Worcester, MA (21 miles from Boxborough, MA)
  • 90+ days ago

Sr. Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team...

Demographic Data for Boxborough, MA

Moving to Boxborough, MA? Find some basic demographic data about Boxborough, MA below.

Local
National
5,506
140
Medium/Sm

Help Desk Manager Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
Udemy
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Help Desk Manager Jobs in Boxborough, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Boxborough, MA offer the following education background
Bachelor's Degree
41.6%
Associate's Degree
17.5%
Master's Degree
17.5%
Vocational Degree or Certification
13.4%
High School or GED
7.2%
Some College
1.7%
Doctorate Degree
1.0%
Some High School
0.2%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Managers in Boxborough, MA
6-8 years
40.0%
4-6 years
23.9%
10+ years
13.3%
2-4 years
11.2%
8-10 years
10.6%
1-2 years
1.1%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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