Help Desk Manager Jobs in Skokie, IL
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Application Support Specialist
- Chicago, IL (9 miles from Skokie, IL)
- 7 days ago
- Chicago, IL (9 miles from Skokie, IL)
- 7 days ago
seoClarity is the technology leader in enterprise Search Engine Optimization (SEO) technology and services. Our technology platform and services help the world's best and biggest brands optimize...
- Chicago, IL (9 miles from Skokie, IL)
- 7 days ago
- Chicago, IL (9 miles from Skokie, IL)
- 7 days ago
Support the Mac operating system and various Apple tools and applications; Provide operating system updates for Macintosh desktops/laptops; Document any troubleshooting and corrective actions taken...
Application Support Manager - nCino
- Chicago, IL (9 miles from Skokie, IL)
- 8 days ago
- Chicago, IL (9 miles from Skokie, IL)
- 8 days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
- Northbrook, IL (8 miles from Skokie, IL)
- 8 days ago
- Northbrook, IL (8 miles from Skokie, IL)
- 8 days ago
ITIL Foundations Certification preferredStrong familiarity with key ITIL disciplines (Incident, Problem, Change) and service management platforms (e.g....
Application Support Specialist
- Chicago, IL (9 miles from Skokie, IL)
- 20 days ago
- Chicago, IL (9 miles from Skokie, IL)
- 20 days ago
Carrier Systems) and operating systems Education, Knowledge, Training, Skills and Experience Required: 2 to 3+ years experience administering a core Broker Management Systems preferred (Epic, TAM, Sagitta...
Manager - Service Desk & Endpoint Systems
- Evanston, IL (1 mile from Skokie, IL)
- 45+ days ago
- Evanston, IL (1 mile from Skokie, IL)
- 45+ days ago
Microsoft AVD (Azure Virtual Desktop) SCCM and Intune Desktop patch management Software/operating system update packaging and deployment....
Demographic Data for Skokie, IL
Moving to Skokie, IL? Find some basic demographic data about Skokie, IL below.
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Salary for Help Desk Manager Jobs in Skokie, IL
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Skokie, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Client Support
- Puppet Software
- Design Patterns
- Systems Center Configuration Manager
- Problem Management
- Technical Troubleshooting
- Ansible
- Operating Systems
- IT Operations
- VMware
- Remote Support
- Application Support
- BMC Remedy
- PostgreSQL
- IT Service Management
- Virtualization
- Windows 10
- Windows OS
- Backup
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Incident Management
- Help Desk Support
- Microsoft Azure
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- JIRA
- Resolution
- Installation
- Artificial Intelligence
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Employee Development
- Reporting
- Coaching
- Policy Development
- Project Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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