Help Desk Manager Jobs in Illinois
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
seoClarity is the technology leader in enterprise Search Engine Optimization (SEO) technology and services. Our technology platform and services help the world's best and biggest brands optimize...
Support the Mac operating system and various Apple tools and applications; Provide operating system updates for Macintosh desktops/laptops; Document any troubleshooting and corrective actions taken...
Windows Server, Active Directory, and RADIUS experience. SIS/LMS systems (Veracross/Canvas preferred). MDM/endpoint management (Meraki/Intune preferred)....
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
ITIL Foundations Certification preferredStrong familiarity with key ITIL disciplines (Incident, Problem, Change) and service management platforms (e.g....
Job Description: KEY ACCOUNTABILITIES INCLUDE: Application and Process Standardization Program Responsible for ensuring all standards are consistent globally, where necessary aligning with...
Carrier Systems) and operating systems Education, Knowledge, Training, Skills and Experience Required: 2 to 3+ years experience administering a core Broker Management Systems preferred (Epic, TAM, Sagitta...
infrastructure....
Our National IT Services department supports every part of our organization – from Finance and Project Management to Logistics, Operations, Warehouse and more. Our team of IT managers, analysts,...
Required Knowledge, Skills, Abilities, and Other Characteristics Proven experience leading a technical team of Help Desk support personnel....
Microsoft AVD (Azure Virtual Desktop) SCCM and Intune Desktop patch management Software/operating system update packaging and deployment....
The focus of the Help Desk Manager is providing the highest quality of service and technical support to District stakeholders, meeting goals and service level agreements, monitoring and achieving internal...
Demographic Data for Illinois
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Salary for Help Desk Manager Jobs in Illinois
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Client Support
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Network Infrastructure
- Operating Systems
- Technical Troubleshooting
- Ansible
- IT Operations
- IT Service Management
- VMware
- Remote Support
- Application Support
- PostgreSQL
- IT Leadership
- Virtualization
- Backup
- Windows 10
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Information Technology Management
- Help Desk Support
- Microsoft Azure
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- JIRA
- Installation
- Resolution
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Information Technology
- Customer Satisfaction
- Technical Support
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Interpersonal Skills
- Coaching
- Policy Development
- Sales
- Project Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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