Help Desk Manager Jobs in Libertyville, IL

A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.

Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.

1-4 of 4 Jobs

IT Helpdesk Supervisor I

Des Plaines, IL (16 miles from Libertyville, IL)
5 days ago

Des Plaines, IL (16 miles from Libertyville, IL)
5 days ago

Required Knowledge, Skills, Abilities, and Other Characteristics Proven experience leading a technical team of Help Desk support personnel....

Manager - Service Desk & Endpoint Systems

Evanston, IL (20 miles from Libertyville, IL)
6 days ago

Evanston, IL (20 miles from Libertyville, IL)
6 days ago

Microsoft AVD (Azure Virtual Desktop) SCCM and Intune Desktop patch management Software/operating system update packaging and deployment....

Sr. Application Support Specialist

Franklin Park, IL (24 miles from Libertyville, IL)
90+ days ago

Franklin Park, IL (24 miles from Libertyville, IL)
90+ days ago

Transcendia is a leader in custom engineered materials for critical product components in a wide range of markets and applications. The company provides deep material science expertise,...

Help Desk Manager

Algonquin, IL (20 miles from Libertyville, IL)
90+ days ago

Algonquin, IL (20 miles from Libertyville, IL)
90+ days ago

The focus of the Help Desk Manager is providing the highest quality of service and technical support to District stakeholders, meeting goals and service level agreements, monitoring and achieving internal...

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Demographic Data for Libertyville, IL

Moving to Libertyville, IL? Find some basic demographic data about Libertyville, IL below.

Median Age

Average Household Income

Home Value vs Household Income in Libertyville, IL

Local

National

Total Population

29,353

Number of Businesses

1,291

City Size

Medium

Help Desk Manager Online Courses and Training Opportunities

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Help Desk - Manager

To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

IT Help Desk for Beginners

Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...

Help Desk Analyst

A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

Title Synonyms

Users interested in this job title also searched for the following job title

Help Desk Director

Salary for Help Desk Manager Jobs in Libertyville, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Libertyville, IL offer the following education background

Bachelor's Degree

41.6%

Associate's Degree

17.5%

Master's Degree

17.5%

Vocational Degree or Certification

13.4%

High School or GED

7.2%

Some College

1.7%

Doctorate Degree

1.0%

Some High School

0.2%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in Libertyville, IL

6-8 years

40.0%

4-6 years

23.9%

10+ years

13.3%

2-4 years

11.2%

8-10 years

10.6%

1-2 years

1.1%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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