Help Desk Manager Jobs in Deerfield, IL
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Application Support Specialist
- Chicago, IL (21 miles from Deerfield, IL)
- 3 days ago
- Chicago, IL (21 miles from Deerfield, IL)
- 3 days ago
seoClarity is the technology leader in enterprise Search Engine Optimization (SEO) technology and services. Our technology platform and services help the world's best and biggest brands optimize...
- Lake Forest, IL (4 miles from Deerfield, IL)
- 4 days ago
- Lake Forest, IL (4 miles from Deerfield, IL)
- 4 days ago
Windows Server, Active Directory, and RADIUS experience. SIS/LMS systems (Veracross/Canvas preferred). MDM/endpoint management (Meraki/Intune preferred)....
Application Support Manager - nCino
- Chicago, IL (21 miles from Deerfield, IL)
- 4 days ago
- Chicago, IL (21 miles from Deerfield, IL)
- 4 days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
- Northbrook, IL (4 miles from Deerfield, IL)
- 4 days ago
- Northbrook, IL (4 miles from Deerfield, IL)
- 4 days ago
ITIL Foundations Certification preferredStrong familiarity with key ITIL disciplines (Incident, Problem, Change) and service management platforms (e.g....
Application Support Specialist
- Chicago, IL (21 miles from Deerfield, IL)
- 16 days ago
- Chicago, IL (21 miles from Deerfield, IL)
- 16 days ago
Carrier Systems) and operating systems Education, Knowledge, Training, Skills and Experience Required: 2 to 3+ years experience administering a core Broker Management Systems preferred (Epic, TAM, Sagitta...
- Des Plaines, IL (8 miles from Deerfield, IL)
- 16 days ago
- Des Plaines, IL (8 miles from Deerfield, IL)
- 16 days ago
infrastructure....
Manager - Service Desk & Endpoint Systems
- Evanston, IL (12 miles from Deerfield, IL)
- 45+ days ago
- Evanston, IL (12 miles from Deerfield, IL)
- 45+ days ago
Microsoft AVD (Azure Virtual Desktop) SCCM and Intune Desktop patch management Software/operating system update packaging and deployment....
- Algonquin, IL (22 miles from Deerfield, IL)
- 90+ days ago
- Algonquin, IL (22 miles from Deerfield, IL)
- 90+ days ago
The focus of the Help Desk Manager is providing the highest quality of service and technical support to District stakeholders, meeting goals and service level agreements, monitoring and achieving internal...
Demographic Data for Deerfield, IL
Moving to Deerfield, IL? Find some basic demographic data about Deerfield, IL below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Deerfield, IL
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Deerfield, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Design Patterns
- Client Support
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Network Infrastructure
- Operating Systems
- Technical Troubleshooting
- Ansible
- IT Operations
- IT Service Management
- VMware
- Remote Support
- Application Support
- PostgreSQL
- IT Leadership
- Virtualization
- Backup
- Windows 10
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Help Desk Support
- Microsoft Azure
- ServiceNow
- ITIL
- IT Support
- JIRA
- Installation
- Resolution
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Information Technology
- Customer Satisfaction
- Technical Support
- Networking
- Operations Management
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Interpersonal Skills
- Coaching
- Policy Development
- Sales
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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