Help Desk Manager Jobs in Peyton, CO
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
PaaS and Cloud Application Support Specialist supporting Space Dock
- Colorado Springs, CO (19 miles from Peyton, CO)
- 30+ days ago
- Colorado Springs, CO (19 miles from Peyton, CO)
- 30+ days ago
systems and networking connectivity Strong experience in virtualization technologies: Server, Storage, Networking Experience in computer programming languages: C, C Sharp, C++, Perl, PHP, and Python...
Linux and Cloud Application Support Specialist
- Colorado Springs, CO (19 miles from Peyton, CO)
- 30+ days ago
- Colorado Springs, CO (19 miles from Peyton, CO)
- 30+ days ago
Responsibilities for this Position ROLE AND POSITION OBJECTIVES: As a Linux and Cloud Application Support Specialist for Space and Intelligence Systems, youll be a member of a cross functional...
Enterprise Service Desk Manager
- Colorado Springs, CO (19 miles from Peyton, CO)
- 45+ days ago
- Colorado Springs, CO (19 miles from Peyton, CO)
- 45+ days ago
management Familiarity with Active Directory (AD) and Windows OS devices Familiarity with vulnerability scanning and patching of endpoints IAW with DoD standards Excellent communication and customer...
Demographic Data for Peyton, CO
Moving to Peyton, CO? Find some basic demographic data about Peyton, CO below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Peyton, CO
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Peyton, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Design Patterns
- Client Support
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Network Infrastructure
- Operating Systems
- Technical Troubleshooting
- Ansible
- IT Operations
- IT Service Management
- VMware
- Remote Support
- Application Support
- BMC Remedy
- PostgreSQL
- IT Leadership
- Virtualization
- Backup
- Windows 10
- Mobile Device Management
- Service Delivery
- MacOS
- Help Desk Support
- Microsoft Azure
- ServiceNow
- ITIL
- IT Support
- JIRA
- Installation
- Resolution
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Information Technology
- Customer Satisfaction
- Technical Support
- Networking
- Operations Management
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Coaching
- Policy Development
- Sales
- Project Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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