Help Desk Manager Jobs in Colorado
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Linux and Cloud Application Support Specialist
- Colorado Springs, CO
- 2 days ago
- Colorado Springs, CO
- 2 days ago
Responsibilities for this Position ROLE AND POSITION OBJECTIVES: As a Linux and Cloud Application Support Specialist for Space and Intelligence Systems, youll be a member of a cross functional...
Close All Job Summary Student Affairs Business Services at CU Boulder encourages applications for a Service Desk Manager! This role manages business processes involving procurement and travel, and...
Information Technology Support Manager Why Join Global Village Academy? At Global Village Academy, we are committed to providing a multicultural, technology-driven learning environment. As the IT...
management Familiarity with Active Directory (AD) and Windows OS devices Familiarity with vulnerability scanning and patching of endpoints IAW with DoD standards Excellent communication and customer...
Manager of Technical Support at Pax8 Global HQ - United States Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology,...
Insight Global Deskside Support in Denver , Colorado Job Description A client of Insight Global is looking to bring on an onsite Deskside Support position, working downtown Denver, CO. This role...
Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a...
Global Tech Support Manager Hydro & Met (Onsite)
- Loveland, CO
- 30+ days ago
- Loveland, CO
- 30+ days ago
This NEW in-person role can be based in Sterling VA, Loveland CO, Fellbach or Kempten Germany, with domestic and international travel up to 20%. Imagine yourself Leading a passionate, hardworking...
This in-person role can be based in Sterling (NA), Loveland (NA), Fellbach (DE), or Kempten (DE), with domestic and international travel up to 20%. Imagine yourself Leading a dynamic team to make...
Linux and Cloud Application Support Specialist supporting Space Dock
- Colorado Springs, CO
- 90+ days ago
- Colorado Springs, CO
- 90+ days ago
Basic Qualifications Requires a Bachelors or Technology degree in Engineering or a related specialized area/field, or equivalent (4 years job-related experience). Requires an additional 5+ years...
Sr. Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team...
Demographic Data for Colorado
Moving to Colorado? Find some basic demographic data about Colorado below.
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Salary for Help Desk Manager Jobs in Colorado
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Colorado offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Help Desk Management
- AutoSys
- Remote Desktop Protocol
- Client Support
- Computer Science
- Technical Troubleshooting
- Problem Management
- Operating Systems
- Knowledge Management
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Unix/Linux
- Application Support
- Windows OS
- Systems Administration
- Incident Management
- Service Delivery
- Help Desk Support
- Engineering Management
- ITIL
- UNIX
- ServiceNow
- IT Support
- Optimization
- Microsoft Active Directory
- Key Performance Indicator
- Information Technology
- Resolution
- Installation
- Engineering
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Staffing
- Implementation
- Troubleshooting
- Prioritizing
- Investigation
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Microsoft Office
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
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