Help Desk Manager Jobs in Beverly Hills, CA

A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.

Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.

1-7 of 7 Jobs

Deskside Support Technician

  • Burbank, CA (10 miles from Beverly Hills, CA)
  • 1 day ago
  • Burbank, CA (10 miles from Beverly Hills, CA)
  • 1 day ago

management practices #LI-DNI...

Manager, Service Desk

  • Burbank, CA (10 miles from Beverly Hills, CA)
  • 3 days ago
  • Burbank, CA (10 miles from Beverly Hills, CA)
  • 3 days ago

Manages and administers ITSM ticketing tool (Jira Service Management). White Glove support Develop, enhance and maintain service desk ticket metrics, SLAs, KPIs and reporting....

Application Support Specialist I

  • Los Angeles, CA (11 miles from Beverly Hills, CA)
  • 5 days ago
  • Los Angeles, CA (11 miles from Beverly Hills, CA)
  • 5 days ago

Location: REMOTE Salary: $24.00 USD Hourly - $29.00 USD Hourly Description: Our client is currently seeking an Application Support Specialist responsible for quickly and effectively diagnosing and...

Application Support Specialist [fully Remote] [veternary System

  • El Segundo, CA (10 miles from Beverly Hills, CA)
  • 12 days ago
  • El Segundo, CA (10 miles from Beverly Hills, CA)
  • 12 days ago

Insight Global's healthcare client is seeking an Applications Specialist to provide support across technology within the General Practice business line. The Applications Specialist will contribute...

Remote Work

IT Help Desk Lead

  • Los Angeles, CA (11 miles from Beverly Hills, CA)
  • 16 days ago
  • Los Angeles, CA (11 miles from Beverly Hills, CA)
  • 16 days ago

Knowledge of end user hardware software and operating systems. Knowledge of industry standards surrounding help desk reporting....

Service Desk Manager

  • Century City, CA (1 mile from Beverly Hills, CA)
  • 28 days ago
  • Century City, CA (1 mile from Beverly Hills, CA)
  • 28 days ago

management system, etc....

Sr. Support Center (Service Desk) Manager

  • Los Angeles, CA (11 miles from Beverly Hills, CA)
  • 90+ days ago
  • Los Angeles, CA (11 miles from Beverly Hills, CA)
  • 90+ days ago

Sr. Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team...

Demographic Data for Beverly Hills, CA

Moving to Beverly Hills, CA? Find some basic demographic data about Beverly Hills, CA below.


Local
National
40,845
6,967
Medium

Help Desk Manager Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
CertificaciĂłn en Help Desk Manager by CertiProf - HDMPC
Fundamentos Certificacion Help DeskHelp Desk Practicas para Analistas y Managers - Complemento para ITIL v4Tambien aplica para Service Desk Analistas y ManagersHelp Desk es un entrenamiento basado...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Help Desk Manager Jobs in Beverly Hills, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.



Highest Education Level

Help Desk Managers in Beverly Hills, CA offer the following education background
Bachelor's Degree
41.6%
Associate's Degree
17.5%
Master's Degree
17.5%
Vocational Degree or Certification
13.4%
High School or GED
7.2%
Some College
1.7%
Doctorate Degree
1.0%
Some High School
0.2%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Managers in Beverly Hills, CA
6-8 years
40.0%
4-6 years
23.9%
10+ years
13.3%
2-4 years
11.2%
8-10 years
10.6%
1-2 years
1.1%



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