Help Desk Manager Jobs in California
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Manages and administers ITSM ticketing tool (Jira Service Management). White Glove support Develop, enhance and maintain service desk ticket metrics, SLAs, KPIs and reporting....
Location: REMOTE Salary: $24.00 USD Hourly - $29.00 USD Hourly Description: Our client is currently seeking an Application Support Specialist responsible for quickly and effectively diagnosing and...
COUNTY OF PLACER Senior Software Application Support Specialist in Auburn , California Software Application Support Specialist - Senior $38.43 - $47.99/hour; $6,661.20 - $8,318.27/month;...
Certifications Required Microsoft Certified: Modern Desktop Administrator Associate Microsoft Certified: Windows Server Hybrid Administrator Associate Salary and Other Compensation Applications will...
Date Posted: March 3, 2025 Salary: $79,934.40 $99,819.20/year Description: The Human Services division of the Placer County Department of Health and Human Services is seeking to fill a vacancy for...
Software Application Support Specialist - Senior $38.43 - $47.99/hour; $6,661.20 - $8,318.27/month; $79,934.40 - $99,819.20/year The Human Services division of the Placer County Department of...
Overview This position will be based in Costa Rica and will be responsible in managing the day-to-day operations of accounts payable processes with a focus on delivering excellent customer...
Application Support Specialist [fully Remote] [veternary System
- El Segundo, CA
- 10 days ago
- El Segundo, CA
- 10 days ago
Insight Global's healthcare client is seeking an Applications Specialist to provide support across technology within the General Practice business line. The Applications Specialist will contribute...
Remote WorkSenior Manager, Technical Support Services
- Westlake Village, CA
- 11 days ago
- Westlake Village, CA
- 11 days ago
About the Role: The Senior Manager of Technology Support Services is responsible for leading and managing all 1st and 2nd level support personnel across The Guitar Center, which includes 300...
Software Application Support Specialist - Senior - #2025-11778-01
- Auburn, CA
- 12 days ago
- Auburn, CA
- 12 days ago
Salary: $38.43 - $47.99/hour; $6,661.20 - $8,318.27/month; $79,934.40 - $99,819.20/year. Department: Health and Human Services Job Type: Open. Date Opened: 2/25/2025 6:00:00 PM. Filing Deadline:...
Knowledge of end user hardware software and operating systems. Knowledge of industry standards surrounding help desk reporting....
Tricon Residential is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees,...
Principles, methods and troubleshooting techniques of operating systems, computers and peripheral equipment. Principles and practices of supervision and training. Budget preparation and control....
Principles, methods and troubleshooting techniques of operating systems, computers and peripheral equipment. Principles and practices of supervision and training. Budget preparation and control....
management system, etc....
Demographic Data for California
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Salary for Help Desk Manager Jobs in California
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Help Desk Management
- AutoSys
- Remote Desktop Protocol
- Client Support
- Computer Science
- Technical Troubleshooting
- Problem Management
- Operating Systems
- Knowledge Management
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Unix/Linux
- Application Support
- Windows OS
- Systems Administration
- Incident Management
- Service Delivery
- Help Desk Support
- Engineering Management
- ITIL
- UNIX
- ServiceNow
- IT Support
- Optimization
- Microsoft Active Directory
- Key Performance Indicator
- Information Technology
- Resolution
- Installation
- Engineering
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Staffing
- Implementation
- Troubleshooting
- Prioritizing
- Investigation
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Microsoft Office
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
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