Help Desk Analyst Jobs in Cheyenne, WY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Red River Systems Support Engineer II in Cheyenne , Wyoming Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work...
Wilson Language Training Customer Support Specialist in Cheyenne , Wyoming Customer Support Specialist Department: Customer Support Location: Here at Wilson Language Training, we are committed to...
Operations Support Engineer Anywhere Type: Contract Category: Support Industry: Financial Services Workplace Type: Remote Reference ID: JN -...48 Date Posted: 02/20/2025 Shortcut: Description...
Remote WorkGENERAL DESCRIPTION : To support Board Administrators for twenty independent regulatory boards through various licensure processes as required by each board's Rules & Regulations and Practice...
EDB Senior Support Engineer ll in Cheyenne , Wyoming A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional,...
Remote WorkOpen Until Filled GENERAL DESCRIPTION : The Wyoming Department of Environmental Qualitys mission is to protect, conserve, and enhance the quality of Wyomings environment for the benefit of current...
WJB-0605-Software Support Specialist-Wyoming Judicial Branch-Cheyenne
- Cheyenne, WY
- 30+ days ago
- Cheyenne, WY
- 30+ days ago
Job duties include the following: Help Desk Support Support court clerk operations and functions by providing help desk support for Judicial Branch court automation systems....
Working knowledge of general operating systems such as Windows, Unix, and Linux....
Remote WorkSIMON IT Support Intern Summer 2025 (Multiple Locations)
- Cheyenne, WY
- 90+ days ago
- Cheyenne, WY
- 90+ days ago
System Previous experience with Microsoft 365 Knowledge of the Microsoft Power Platform Knowledge and experience with Ticketing/IT Service Management systems Comfortable interacting with end users...
Demographic Data for Cheyenne, WY
Moving to Cheyenne, WY? Find some basic demographic data about Cheyenne, WY below.
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Salary for Help Desk Analyst Jobs in Cheyenne, WY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Cheyenne, WY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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