Help Desk Analyst Jobs in Verona, WI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Senior Endpoint and Virtual Desktop Engineer
- Madison, WI (10 miles from Verona, WI)
- 16 hours ago
- Madison, WI (10 miles from Verona, WI)
- 16 hours ago
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
Technical Support Agent - Night FLEX Madison, WI (On-Site)
- Madison, WI (10 miles from Verona, WI)
- 3 days ago
- Madison, WI (10 miles from Verona, WI)
- 3 days ago
US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services all powered by its expansive,...
- Madison, WI (10 miles from Verona, WI)
- 4 days ago
- Madison, WI (10 miles from Verona, WI)
- 4 days ago
systems, hardware and networking 10 years - Experience withhardware and software troubleshooting 10 years - Experience withMicrosoft Active Directory 10 years - Experience in providingprofessional...
- Madison, WI (10 miles from Verona, WI)
- 5 days ago
- Madison, WI (10 miles from Verona, WI)
- 5 days ago
Desktop Support At least 10 years' experience in the following: - Knowledge of computer software, operating systems, hardware and networking is required - Experience with Microsoft Active Directory...
- Madison, WI (10 miles from Verona, WI)
- 6 days ago
- Madison, WI (10 miles from Verona, WI)
- 6 days ago
systems, and networking Experience with Microsoft Active Directory Proficient in diagnosing and resolving hardware and software issues Ability to work independently and as part of a team Proven track...
W2 - (3) - Desktop Support IV (Active Directory, Troubleshooting, Customer service, OS) - Onsite
- Madison, WI (10 miles from Verona, WI)
- 6 days ago
- Madison, WI (10 miles from Verona, WI)
- 6 days ago
Top Required Skills & Years of Experience: At least 10 years' experience in the following: - Knowledge of computer software, operating systems, hardware and networking is required - Experience with...
- Madison, WI (10 miles from Verona, WI)
- 6 days ago
- Madison, WI (10 miles from Verona, WI)
- 6 days ago
Job Description: Top Required Skills & Years of Experience: Level 3 support and maintenance of workstation software and hardware (5 years or more required) Support and maintenance of Operating Systems...
- Madison, WI (10 miles from Verona, WI)
- 6 days ago
- Madison, WI (10 miles from Verona, WI)
- 6 days ago
Knowledge of computer software, operating systems, hardware and networking is required? Experience with Microsoft Active Directory is required.?...
- Madison, WI (10 miles from Verona, WI)
- 7 days ago
- Madison, WI (10 miles from Verona, WI)
- 7 days ago
months - likely will be extended for 2 Years REQUIRED SKILLS: (Need Majority; 8+ Years) Microsoft Active Directory Hardware and software troubleshooting skills Customer service Computer software, operating...
- Madison, WI (10 miles from Verona, WI)
- 8 days ago
- Madison, WI (10 miles from Verona, WI)
- 8 days ago
** + At least 10 years of experience in desktop support with knowledge of computer software, operating systems, hardware, and networking. + Experience with Microsoft Active Directory is required. +...
- Madison, WI (10 miles from Verona, WI)
- 8 days ago
- Madison, WI (10 miles from Verona, WI)
- 8 days ago
Required Skills: Knowledge of computer software, operating systems, hardware and networking is required Experience with Microsoft Active Directory is required....
- Madison, WI (10 miles from Verona, WI)
- 9 days ago
- Madison, WI (10 miles from Verona, WI)
- 9 days ago
Required Skills: Knowledge of computer software, operating systems, hardware and networking is required Experience with Microsoft Active Directory is required....
- Madison, WI (10 miles from Verona, WI)
- 9 days ago
- Madison, WI (10 miles from Verona, WI)
- 9 days ago
Education and Experience Top Required Skills & Years of Experience: At least 10 years' experience in the following: Knowledge of computer software, operating systems, hardware and networking is required...
- Madison, WI (10 miles from Verona, WI)
- 9 days ago
- Madison, WI (10 miles from Verona, WI)
- 9 days ago
Top Required Skills & Years of Experience: At least 10 years' experience in the following: - Knowledge of computer software, operating systems, hardware and networking is required Experience with Microsoft...
- Madison, WI (10 miles from Verona, WI)
- 9 days ago
- Madison, WI (10 miles from Verona, WI)
- 9 days ago
Top Skills & Years of Experience: At least 10 years' experience in the following: Knowledge of computer software, operating systems, hardware and networking is required Experience with Microsoft Active...
Demographic Data for Verona, WI
Moving to Verona, WI? Find some basic demographic data about Verona, WI below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Verona, WI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Verona, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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