Help Desk Analyst Jobs in Wisconsin
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Entry-Level IT Support Associate - Overnight (X)
- Milwaukee, WI
- 14 hours ago
- Milwaukee, WI
- 14 hours ago
Expedient is hiring an entry-level opportunity that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate,in our Franklin/Milwaukee, Wiconsin data...
D&T Help Desk Coordinator D&T Help Desk Coordinator Job ID 214938 Posted 16-Apr-2025 Service line GWS Segment Role type Full-time Areas of Interest Digital & Technology/Information Technology...
As an Intern - IT Desktop Support and Security your goal is to work in a role designed to support our commitment to maintaining excellent IT and Security practices. You will play a key role in...
Technical Support Agent - Night FLEX Madison, WI (On-Site)
- Madison, WI
- 1 day ago
- Madison, WI
- 1 day ago
US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services all powered by its expansive,...
Computer Hardware Technician (Early Career) - 1st Shift
- Chippewa Falls, WI
- 2 days ago
- Chippewa Falls, WI
- 2 days ago
Computer Hardware Technician (Early Career) - 1st ShiftThis role has been designed as Onsite with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard...
Computer Hardware Technician - 1st Shift
- Chippewa Falls, WI
- 2 days ago
- Chippewa Falls, WI
- 2 days ago
Computer Hardware Technician - 1st ShiftThis role has been designed as Onsite with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the...
EXPERIENCE OUR CULTURE! JOIN OUR TEAM! Voted "Best Place to Work" for the 8th year in a row, Trust Point Inc. of La Crosse, WI. is looking to hire a full-time Information Technology Support...
systems, hardware and networking 10 years - Experience withhardware and software troubleshooting 10 years - Experience withMicrosoft Active Directory 10 years - Experience in providingprofessional...
Department: 10353 Revenue Cycle - Coding & HIM Optimization Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: 100% remote position Major...
Remote Worksystems Asset management and using remote desktop connections to provide immediate support Use email, text and chat applications to give clients quick answers to simple IT issues* High school diploma...
Summary** A Region Support Engineer is expected to demonstrate both technical & functional leadership in their modality while keeping engaged with local business priorities. Serving as Consulting...
Desktop Support At least 10 years' experience in the following: - Knowledge of computer software, operating systems, hardware and networking is required - Experience with Microsoft Active Directory...
Hands-on experience with SCCM and Microsoft Intune to image PCs and push software updates Familiarity with ticket management systems like SDP (Service Desk Plus) and Jira Ability to efficiently...
systems, and networking Experience with Microsoft Active Directory Proficient in diagnosing and resolving hardware and software issues Ability to work independently and as part of a team Proven track...
PRIMARY RESPONSIBILITIES: Willingness to learn new software Willingness to learn new computer skills Must have working knowledge of computers and their operating systems Understand mobile technologies...
Demographic Data for Wisconsin
Moving to Wisconsin? Find some basic demographic data about Wisconsin below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Wisconsin
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Wisconsin offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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